Customer Service Sales
Resume:
Sonya Ricks
Calumet City, IL *0409
**********@*****.***
CAREER OBJECTIVE
To secure a position with a well-established organization, that will lead
to a lasting relationship, which will utilize my strong organizational
skills, educational background, and ability to work well with people.
WORK EXPERIENE
RFID LEAD
Macy's Department Store, Calumet City, IL
2013-2014
. Scan certain area in the store weekly for inventory purposes
. Perform audits in scanned areas
. Manage reports apply an add/move if needed
Levi's Specialist
Macy's Department Store, Bowie, MD
2011-2013
. Set sales according to weekly promotional and sales ads, check for
price changes regularly
. Restock Levi's floor with merchandise from weekly truck deliveries
. Assure footprints are set according to company standards for sales
. Provided customer service support
Logistics Associate
Macy's Department Store, Orland Park, IL
2009-2010
. Assisted manager with weekly assigned tasks and placed merchandise
accordingly
. Responsible for monthly markdowns, setup and promotional projects
. Managed damaged and Returned to Vendor (RTV) merchandise; established
weekly sales for specials; ensured merchandise was available and set
at the sales price and/or promotions advertised in sale ads
Logistics Associate
Burlington Coat Factory, Burbank, IL
2008-
2009
. Scanned new and old merchandise throughout the entire store
. Provided customer service support in various departments
. Produced new tickets for merchandise to prepare for yearly inventory
company- wide
. Researched and inventoried merchandise with no UPC code
Markdown Specialist
Marshall Field's & Company, Chicago, IL
2005-
2008
. Trained new personnel within various departments on store policies
. Scanned merchandise for markdowns in all departments and inventory
backrooms
. On a weekly basis, organized sales setup and prepared for sales
specials
. Organized and processed incoming merchandise; set sales for the week
by using scanners or printers
. Managed floor plan presentations for merchandise and directed team
members on placement projects
. Supervised new employees during their 90 days probation period
. Provided customer service support
Tax Office Clerk
GCS Enterprise, Chicago, IL
2005-2007
. Filed tax returns, and scheduled appointments
. Assisted customers within office and via telephone in response to tax
inquiries
. Answered phones; wrote clear, concise, and accurate messages when
personnel weren't available to respond to call
. Assembled tax information for clients, and operated Xerox duplicating
machine
Associate
Rich's Department Store, Atlanta, GA
2001-
2005
. Responsible for stocking shoe department with new merchandise, floor
presentation of merchandise, RTV merchandise, and assisted management
with weekly and monthly reports
Personal Assistant
Chambrel at Roswell, Atlanta, GA
1998-2001
. Accountable for 30 elderly residents and assisted in the handling of
their needs
. Managed laundry for the residence and provided hourly monitoring to
assist nurses
. Created monthly reports on progress of residents and documented any
changes that occurred
TECHNICAL SKILLS
. Operating System: MS Windows
. Software: MS Office Suite, MS Outlook, WordPerfect
. Other: Internet, Faxing, Filing
EDUCATION
. PTC Career Institute, Chicago, IL, Certified Nursing Assistant
. University of Phoenix, Chicago, IL, Bachelor of Science, Business
Management
"References Available Upon Request"
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