Customer Service Front Desk/Paralegal

EVELYN RIVERA

*** ** ** ***, *****, FL ***** (C) 786-***-**** ******.*********@*****.***

Professional Summary

Paralegal offering a strong attention to detail while reviewing documents, site checking and title searching. I'm very organized and like to get the job done way before a deadline is due. I am very ambitious and eager to learn, I believe in providing excellent customer service to clients. I thrives in high stress, high-pressure environments and situations involving constant change and vast ambiguity in data and instruction. Skills

Proficient in MS Office Strong work ethic Excellent judgment Analytical Quick learner Work History

Education

About me

Verbal communication skills Team leadership skills Outstanding interpersonal skills Well organized Punctual

Paralegal 05/2014 to Current EMS/ Suana and assoc. P.A – 800 Brickell Ave Miami, FL 33131

Assisted attorneys with reviewing and organizing reports; Contacted clients to schedule appointments and discuss the progress of cases; Reviewed, edited and proofread documentations for proper grammar, spelling, punctuation and formatting; Answered phone calls with clients in English and Spanish Translated documents for the attorneys from English to Spain or vise versa. Assist with office operations such as (faxing, scanning, and making copies for documents). Nurse/ Doctor's Assistant 06/2012 to 06/2013 Dr. Arnaldo V. Lopez – 1545 SW 1st St

Contacted patients regarding appointments and scheduled appointment; Assisted the doctor with all the basic requirements such as taking vitals, checking patients reports; Assisted with all the administrative work in the front desk, take in phone calls, update reports in the computer systems, filed proper documentations. Documents objective data and routine aspects of patient care. Ensured HIPAA compliance. Internship 08/2013 to 12/2013 Fitness and Wellness Center – 300 NE Second Ave.

Was involved with all the administrative work at the front desk; Gave tours of the facility to students, employers who wanted to become members of the gym; in both English and Spanish speakers; Assisted employers with classes they provided by warming/cooling down process; Assisted with the membership process by providing great customer service.

A.A/ A.S: Law 2016 Miami Dade College - 300 NE Second Ave.

I am certified in billing and coding. I am a very active person who's been involved in various races and have successfully finished, donating to various organizations.