Customer Service Sales
Resume:
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MORGAN STROZAK
PROFESSIONAL CONSULTANT I; PROMOTIONS & EVENTS, UNUM
EXPERIENCE May 2013 - Present
Logistical and operational support for the following conferences, meetings and events:
• 2014 Board Meeting; Biltmore – Asheville, NC
• 2014 Unum US Leaders Circle Sales; Chicago, IL
• 2014 Unum US Sales Conference; Kohala Coast, HI
• 2014 Aspire, Employee Recognition Conference; Disney World, Orlando, FL
• 2014 Unum US National Growth Meeting; Las Vegas, NV
• 2013 Unum US Leadership Meeting; Miami, FL
• 2013 Leadership Meeting; Portland, ME
• 2013 Unum Investment Conference; Biltmore – Asheville, NC
• 2013 Unum US Leaders Circle Sales; Seattle, WA
Roles and Responsibilities included:
• Perform a variety of meeting logistic tasks for Meeting Planning & Incentive Team (e.g.,
set up name badges, order supporting materials, organize gifts/amenities ect.)
• Assist in the management of onsite operation of conference/events in coordination with
meeting planning team, key business partners, donors and board members
• Build and administer registration websites for multiple programs concurrently
• Create and manage Microsoft Access databases to provide technical support for each
program
• Support Meeting Planning & Incentive Team relative to vendor/website issues to insure
high quality service to customers both internal and external (e.g., providing rooming lists
to hotels, menu selections, ect.)
• Develop and approve communications from internal and external vendors to customers for
accuracy; detail and confirm that they are written and presented to corporate standards
Pre-Conference, Meeting or Event Duties:
• Build the conference, meeting or event’s database and registration website
• Set up travel policies and procedures for participants
• Create and send registration invitations to participants and manage RSVP’s
• Monitor participant’s airline reservations and expense airfare in Concur and Budget
Workbook
• Manage the database and registration website along with all data received from
participants
• Organize and submit rooming list to hotel
• Organize and submit Arrival & Departure Manifest to ground transportation company
• Create and send meeting confirmations to participants
• Design, print and ship all necessary materials
• Review billing from vendors and process check requests
• Provide exceptional customer service to all participants, speakers, business partners and
vendors
***************@*****.*** Morgan Strozak 561-***-****
PROFESSIONAL
Onsite Duties:
EXPERIENCE • Manage the registration desk
• Interact with participants and Senior level employees
• Unpack boxes for team office and organize supplies
• Attend hotel pre-conference
• Coordinate Welcome Packet assembly
• Greet, check-on and hand Welcome Packets to participants
• Create gift/amenity labels
• Assist with gift/amenity packaging if needed
• Manage ground transportation & hotel reservations
• Performed other duties as assigned
SOUTHEAST LOGISTICS PLANNER, COVENANT TRANSPORT
June 2012 – May 2013
• Possess industry knowledge on transportation policies and procedures to monitor and
communicate regulations set for the drivers
• Accountable for strategically planning freight to achieve a 98% or higher service rate.
• Maintain trusting relationships with our drivers
• Responsible for making strategic decisions in a high volume environment
• Build strong relationships and retain customer loyalty
• Responsible for consistently meeting or exceeding daily/weekly/monthly sales goals by
communicating with our customers and drivers on capacity needs
• Served as a significant liaison between the company, customers, and drivers
• Negotiate rates with Customer Service Representatives
• Maintain positive and productive communication with drivers in order to deliver freight on
time, prevent service failures, and reduce turnover
TECH PARTNERSHIPS & EXTERNAL RELATIONS INTERN, TENNESSEE VALLEY AUTHORITY
May 2011 – June 2012
2011 & 2012 Tennessee Valley Solar Solutions Conferences; Power Quality &
Distribution Conference
• Over 450 people attended Tennessee Valley Solar Solutions Conferences
• Over 200 attendants at the Power Quality & Distribution Conference
• Assisted in the planning, marketing, and hosting of conferences
• Worked in a collaborative team environment
• In detail, managed, organized, and processed participant’s registration data
• Point of contact for exhibitors and participants
• Ordered and organized conference badges, speaker gifts, shirts, and other miscellaneous
items
Created Distributor Research & Development Site, Online Connection
• Connects TVA’s 155 Distributors to the industry’s leading energy saving products, project
reports, and actionable product information
Technology Innovation & Sustainability Fact Sheets, SharePoint
• Updated 32 project reports weekly
***************@*****.*** Morgan Strozak 561-***-****
PROFESSIONAL
EXPERIENCE MARKETING INTERN, SMART FURNITURE STUDIO
January 2011 – May 2012
New Homeowners Project and Downtown Dwellers Project
• Organized 300 promotional packets for new homeowners and downtown dwellers in the
Chattanooga, TN area
• Received a fifteen percent return on promotional packets.
Social Media Webpage
• Constructed and maintained Smart Furniture Studio’s first social media outlet.
SENIOR PROJECTS
January 2011 – May 2012
Hawaii’s Organic Farmers Association (HOFA)
• Developed and presented Marketing Business Plan to HOFA.
• Assisted HOFA in creating business relationships with four restaurants in Hilo, HI
Data Analysis Project, Viva Credit Card
• Processed quantitative data from customer satisfaction surveys and conducted a
descriptive analysis of the data
• Constructed a data analysis to suggest recommendations
SKILLS & • Proficient skills in Outlook, Excel, Word, PowerPoint, Access, and Transportation
Management Software
ABILITIES
• Excellent written, oral, and interpersonal skills
• Ability to remain organized while multi-tasking
• Strong negotiation skills
• Practiced internet researching skills
• Ability to solve problems under pressure
• Superior time management skills
• Extremely self-motivated
• Capable of working independently and meeting deadlines
EDUCATION UNIVERSITY OF TENNESSEE AT CHATTANOOGA – CHATTANOOGA, TN
Degree: Bachelors of Science – Marketing and Entrepreneurship
Major GPA: 3.2
Graduation Date: May 2012
Dean’s List: Fall 2012- Spring 2012
ACTIVITIES • 2013 – 2014 Member of the Young Professionals Club at Unum
2012 Participated in the 5K Color Run, with proceeds going to Breast Cancer Awareness
•
2011 Member of the National Student Exchange Program, University of Hawaii at Hilo
•
Summer 2010 Hostess at Old Faithful Inn, Yellowstone National Park
•
2007 – 2009 Member of Austin Peay State University’s Collegiate Volleyball Team
•
Andrea Descoteaux
REFERENCES
AVP, Promotions, Events & Marketing at Unum
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***************@*****.*** Morgan Strozak 561-***-****
REFERENCES
Carla Hughes
Director, Promotions & Events Marketing at Unum
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Marsha Napier
Technology Innovation at Tennessee Valley Authority
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***************@*****.*** Morgan Strozak 561-***-****
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