Customer Service Quality Assurance
Resume:
RENE RAMOS
Cell: 210-***-****
E -Mail: **************@*****.***
OBJECTIVE
To advance my career in the healthcare industry through applying my education, knowledge, and
d iverse experience, including but not limited to:
Leadership, interfacing and professional skills through effective communication, teamwork and
t raining.
Multi-task efficient, diligent, detail-oriented, personable, reliable, organized and computer
p roficient.
EXPERIENCE
Currently serving as a soldier in the U.S. Army Reserves for 18 years
Medical Quality Assurance Specialist
QTC Medical Service – A Lockheed Martin Company
Accountable for the timeliness and quality of medical services and reports
Provide quality assurance through careful medical report review of general medical and specialty examination
reports
Provide case specific physician training and ongoing feedback
Interface with clients, claimants, and providers
Achieve / exceed goals set for the timeliness and quality of each exam report
Ensure customer service and the productivity of the mini-team
Provide a quality and timeliness rating for each report reviewed
Other projects and duties as assigned
Healthcare Professional
2 011-Now
2 008-2010
Agency Nurse
Administer medications accurately following all safety precautions
•
Communicate plan of care effectively with health care team
•
Assist in evaluation of nursing plan outcome
•
Provide input to plan of care by use of personal knowledge base regarding disease processes
•
Perform and document competent detailed patient assessments
•
Perform total nursing care (dressing changes, treatments, bathing)
•
Delegate patient care to assistants as needed
•
Clinical Liaison 2 007
HCR Manor Care
Responsible for generating business from territory referral sources to meet territory and
•
f acility revenue and census goals.
Responsible to develop and implement programs to raise and establish community liaisons by
•
c onducting personalized visitations to all primary referral sources and interested parties,
a nd by representing the facility in community events.
Identifies opportunities for formal or contractual relationships with physicians, organ-
•
Izations and payors.
Works with office staff to ensure that new business successfully goes to start of care.
•
Implements territory sales plan and coordinates with operational and clinical leadership to
•
e nsure extraordinary customer service.
Clinical Research Specialist / Risk Management
2 004-2006
Northeast Baptist Hospital
Monitor the quality of services provided by the facility
•
Identify any potential risks within the facility, which may affect patients, employees and/or
•
v isitors
Prevent or limit financial loss to the hospital and its staff
•
Continuously monitor facility outcomes
•
Perform as the facility Assistant Safety Officer
•
Monitor and help improve patient satisfaction
•
Coordinate Performance Improvement
•
Act as liaison between Managers/Director’s and departments
•
Serve as Patient/Family Representative
•
Educate entire staff, including management, on policy and procedures JCAHO regulations through
•
i n-services as well as one-to-one interactions
Healthcare Professional
Christus Santa Rosa Hospital
2 004
Administer medications accurately following all safety precautions
•
Communicate plan of care effectively with health care team
•
Assist in evaluation of nursing plan outcome
•
Provide input to plan of care by use of personal knowledge base regarding disease
•
p rocesses
Perform and document competent detailed patient assessments
•
Perform total nursing care (dressing changes, treatments, bathing)
•
Delegate patient care to assistants as needed
•
Quality and Risk Coordinator
2 001-2004
Warm Springs Rehabilitation Hospital
Monitor the quality of services provided by the facility
•
Identify any potential risks within the facility, which may affect patients, employees and/or
•
v isitors
Prevent or limit financial loss to the hospital and its staff
•
Continuously monitor facility outcomes
•
Perform as the facility Assistant Safety Officer
•
Monitor and help improve patient satisfaction
•
Coordinate Performance Improvement
•
Act as liaison between Managers/Director’s and departments
•
Serve as Patient/Family Representative
•
Educate entire staff, including management, on policy and procedures concerning JCAHO
•
r egulations through in-services as well as one-to-one interactions
1 998-2001
Healthcare Professional
Warm Springs Rehabilitation Hospital
Administer medications accurately following all safety precautions
•
Communicate plan of care effectively with health care team
•
Assist in evaluation of nursing plan outcome
•
Provide input to plan of care by use of personal knowledge base regarding disease
•
p rocesses
Perform and document competent detailed patient assessments
•
Perform total nursing care (dressing changes, treatments, bathing)
•
Delegate patient care to assistants as needed
•
Wound care and hyperbaric treatments
•
EDUCATION
B achelor’s of Science / Healthcare Administration
2 008
Wayland Baptist University, San Antonio, Texas
H ealthcare Administration (Pre-requisite 2 003-2005
S tudies)
P alo Alto Community College, San Antonio, Texas
P ractical Nursing School 1 996-1997
U .S. Army Practical School of Nursing
SUMMARY
M y work experience and education expand over
t he past 16 years in the healthcare industry. My
m ulti-faceted background of working as a
H ealthcare Professional in various positions has
e nabled me to gain valuable knowledge, skills and
t raining in both an administrative and hands-on
c apacity while concentrating on quality patient
c are. I focus on integrity while achieving the goals
o f my position, and of the organization of which I
a m employed.
Contact this candidate