Manager Customer Service

WILLIAM P. POPE

309-***-****

**** *********** ****, ********* *, Springfield, Il 62711

*********@*****.***

HIGHLIGHTS Successful background managing food establishments.

Maintained excellent cost controls while increasing

profitability.

Increased profits by 95% flow through.

Highly effective and diplomatic trainer and manager.

SUMMARY OF SKILLS

Management

. Open and closed restaurant

. Balanced daily receipts at end of shift, prepared and made bank

deposits.

. Successfully resolved customer complaints and personnel conflicts.

. Inventoried all materials and supplies.

. Ordered all products from company vendors.

. Received, checked in and saw that all incoming supplies and materials

were properly stored.

. Analyzed operation problems, such as theft and waste, and established

procedures to alleviate these problems.

. Prepared Budgets /payroll records, and reviewed financial statements

to ensure that expenditures were authorized and budgeted.

. Maintained public relations by participating in and donating to local

charities and special events.

. Met and exceeded company goals on Liquor, beer, food and retail

Marketing/ Retail

. Helped raise over $35,000 in cash and prizes for sponsorship

. Made plan for events then booked and set up

. Managed all signage and materials needed for the events

. Managed radio and newspaper to meet budgeted dollars

. Approved facebook and email postings for promotions

. Met all budgeted dollars for all events

. Ordered/ inventoried all retail items to meet budget

. Organized retail area

. Did all pricing to meet company % and ran specials on items that were

not moving

Personnel

. Advertised openings, interviewed and hired management personnel, wait

and service staff.

. Trained employees in company policy for; customer service; product

handling and stocking; safe food handling practices; equipment and

store maintenance; opening and closing procedures.

. Assigned work duties and prepared employee schedules.

. Evaluated employee performance; made recommendations for promotions or

dismissals.

Production

. Prepared specialty food items from scratch including: starters,

salads, pizza, calzones & strombolis, burgers & sandwiches, pasta

dishes, Steaks and classic menu items.

. Coordinated daily operations of large scale family restaurant

including stocking, food preparation, sanitation practices, greeting

customers, service, and building maintenance.

. Observed operations and product preparation to ensure conformity to

company standards.

. Experienced using all types of restaurant equipment including kitchen

equipment, cash register, bar code reader equipment, credit card

processor, computer & company software.

WORK EXPERIENCE

2011 to 2014 Quaker Steak & Lube, Springfield, Illinois -

General Manager

2010 to 2011 Bennigans, Springfield, Illinois -

General Manager

2010 to 2010 Old Chicago, Peoria, Illinois - Service Manager

2008 to 2010 Denny's, Peoria, Illinois - General Manager

1999 to 2008 Bob Evans, Pekin, Illinois, - General Manager

EDUCATION, ADDITIONAL TRAINING & CERTIFICATES

Completed 12 week Management training with Quaker Steak &

Lube

Completed 14 week Bob Evan's Restaurant Management Training

Course

Edinburg Community High School, Edinburg, Illinois - Graduate

REFERENCES

Allison Howard, Former Manager, Quaker Steak & Lube 217-***-****

Steve Wand, Area Sales Representative, Chick Fritz Distributing (217)

341-0336

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