Customer Service Manager

Miracle Freeman

Assistant Manager at Rite-Aid

Morrow, GA

***************@*****.*** - 404-***-****

• Recognized for ability to achieve results through leadership, teamwork, and exceptional customer service. •

Strong problem resolution skills; able to efficiently and effectively prioritize a broad range of responsibilities.

WORK EXPERIENCE

Store Manager

Rite-Aid - East Point, GA - 2007 to Present

Manages daily store operation: register reconciliation, scheduling work shifts, and inventory control. Manages

6-10 employees daily.

Assistant Manager

Quick Trip, Clayton County - 2006 to 2007

Manages daily store operations: register reconciliation, scheduling work shifts, and inventory control.

Manages 3-4 employees daily.

Assistant Manager

Chick-Fil-A - Hapeville, GA - 2003 to 2006

Manages daily store operations: register reconciliation, scheduling work shifts, and inventory control.

Manages 14-16 employees daily. Provides training to ensure customers received optimum service.

Assists customers with inquiries and complaints, satisfying specific needs while exceeding expectations.

Uses computer software to create work schedules, track inventory, monitor cash flow and completion of daily

reports and various documents. Delivers personal attention to customers to ensure high level of satisfaction

to generate repeat clientele.

Lewis & Associates - Riverdale, GA - 2000 to 2003

Tax Preparer

Greeted clients, answered phones, provided responses to general inquiries, prepared federal and state income

tax returns and distributed prepared taxes and refunds to clients.

ADDITIONAL INFORMATION

AREAS OF EFFECTIVENESS

• Financial & Operation Cost Control • Inventory Management

• Problem Solving & Crisis Management • Customer Service & Relations

SKILLS SUMMARY

CUSTOMER SERVICE/LEADERSHIP/OPERATIONS

• Proficient in all aspects of business operations including budgeting, cost control, payroll, accounting functions,

and employee development.

• Dependable team player. Equally competent working independently.

• Exceptional organizational skills, service-oriented. Motivated to work efficiently in a busy environment and

specialized in fostering employees to do the same.

• Ability to interact positively with a wide range of people from diverse ages and cultures.

• Developed rapport with customers and fostered cordial atmosphere, successfully anticipated customer

needs.

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