Customer Service Sales

Ashleigh Berlin

Toledo, OH

*************@*****.*** - 419-***-**** or 419-***-****

Working in various industries from Automotive sales and finance to Large market account representative

at American Express Corporation has prepared me for management as I understand the delegation, time

management and commitment management requires. One common denominator that I have experienced in

every industry is you have to go above and beyond to distinguish yourself from the competition, it can be small

gestures but to stand apart from everyone else it is required.

WORK EXPERIENCE

Accounts payable clerk

Berlin Auto - Toledo, OH - January 2011 to December 2013

Responsibilities

Assessing parts orders and vendor bills and logging each part with its corresponding repair job was essential

to tracking our profit and cost on each job. After confirming a parts order I would enter in the job and provide

payment to our vendors.

Accomplishments

After starting a system where we billed and paid under the job number I assig ed to each collision job the

business was able to see exactly what percent of profit we were making on each job after all costs and labor.

Skills Used

I demonstrated time management as I worked alone without a boss to direct,me on my daily duties. I also was

the first point of contact with customers and would refer them to ownership if I deemed necessary.

Executive Assistant to general manager

Franklin Park Lincoln Mercury - Toledo, OH - August 2008 to March 2010

Responsibilities

Assisting the general manager with th e daily operations was my responsibility. Answering all calls on our

switchboard and forwarding them to their proper departments along with fielding calls and assessing if it was

necessary to turn the call over to management was required as he had many employees to over see and could

not respond personally to every customer issue. Filing any necessary paperwork and dealing with any vendors

and collecting their bills along with scheduling managements appointments was my responsibility.

Accomplishments

Making sure the general sales manager has as much time available to assist sales staff in closing deals allowed

for increase in sales. So I took over with assisting in completing as much paperwork for the sales manager

which made him available to energize and excite the sales staff.

Skills Used

Using customer service skills was essential in handling as many cuser calls as possible without turning over

to management. I learned that most people just want you to listen and be respectful if they have a complaint

or issue.

Customer Service Associate

American Express - Phoenix, AZ - April 2006 to March 2007

Responsibilities

I was responsible in handling our large market account clients. Answering incoming calls from our clients and

striving to handle any and all account issues on the first call is what makes American Express a world leader.

Accomplishments

In a corporation as large as American.Express its hard to make a big impact. But I believe the clients that

called in with issues on their account that I couldve just dealt with very quickly but took my time to review the

entire account and address all the issues I believe I had a positive affect on every one of those clients.

Skills Used

Assessing an account and being able to see the current issues and even assessing issues that could arise at

a later date made me an affective customer service represenative. Being efficient and always being mindful

of the customer and their needs is crucial in any service position when dealing with clients over the phone

or in person.

EDUCATION

Current Student in Criminal Justice

American Public University Online - West Virginia

2014 to 2018

High School in General

Sylvania Southview - Sylvania, OH

1999 to 2003

SKILLS

Computer skills include Excel, ADP payroll program, reynolds and reynolds auto dealer software program,

MS DOS which I used at American Express. Have had training on assessing workplace processes and their

improvement with Honda. 2 months customer service training with American Express.

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