Administrative Assistant Customer Service

SHARON G. WILLIAMS

**** ****** *** **, *** *** Falls Church, VA 22042

Telephone: 703-***-**** Email: *****************@*****.***

SUMMARY

Thirteen years of administrative support/customer service experience in both private sector real estate and

the U.S. Government. A proven leader who has affected institutional change due to her excellent

interpersonal communication skills, organizational skills and a ongoing analysis of workplace processes for

more effective and cost-effective outcomes.

PROFESSIONAL EXPERIENCE

ADMINISTRATIVE ASSISTANT (FEDERAL CONTRACTOR)

Midtown Group, Washington, DC/USDA – Grants Management Division June 2014 – Present

• Assist Farm to School Grants Officers to administer Farm to School Grant Program

process by coordinating mail merges, filing and other administrative tasks.

• Update Farm to School database with Grantee information.

• Generated posted reports from Award Grantees from Food Program Reporting System.

• Prepare Award documents and invoices for Farm to School Grantees.

• Develop Standard Operating Procedures for position within the Farm to School Program.

ADMINISTRATIVE ASSISTANT (FEDERAL CONTRACTOR)

Midtown Group, Washington, DC/United States Department of Agriculture –

Supplemental Nutrition Assistance Program June 2013 – May 2014

• Organized and maintain pending and completed correspondence files

• Typed and compose drafts and proofread correspondence

• Assigned correspondence in database to program analysts with due dates and follow up

with email reminders to assure dates are met

Received visitors, telephone calls and emails from clients, as well as other

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government and private organizations by ascertaining the nature of their inquiries, and

when possible, furnish the requested information or refer them to appropriate program

person

Prepared items for Departmental mass mailing.

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• Verified and fact-check correspondence and suggest revisions to writer

Updated the SNAP Intranet website with Employee announcements from Senior

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Management with employee announcements,

Catalogued, sorted, and prepared documentation to transfer agency files to off-site

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archival facility

Prepared paperwork for ordering office supplies

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ADMINISTRATIVE ASSISTANT (TEMPORARY)

Hire One Staffing, Washington, DC

RG Career Services, Annandale, VA

February 2013 to April 2013

• Provided administrative support for Nursing Informatics department at INOVA Hospital System,

Emmaus Services for the Aging.

SHARON G. WILLIAMS

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• Orchestrated internal office move with minimal supervision.

• Updated and verified data in online database.

• Organized and updated electronic filing system.

• Transferred office paper files to electronic files.

• Distributed incoming and outgoing mail.

ADMINISTRATIVE ASSISTANT (FEDERAL CONTRACTOR)

Bara Infoware, Inc., San Ramon, CA September 2012 - December 2012

Government Business Technology Services, Inc. Falls Church, VA. May 2012 - September 2012

• Received telephone calls and visitors for the office

• Developed routine correspondence control system using Excel to ensure daily and

weekly deadlines were met

• Composed and proofread outgoing correspondence for format, attachments, addresses,

punctuation, spelling, clarity and consistency, and brought inconsistency to attention of

writer and made required edits or corrections

• Organized meetings via MS Outlook for the staffs of the Conservation Engineering

Division and the State Conservationist offices

• Updated the Emergency Watershed Program Intranet with employee announcements and

weblinks for NRCS Regional Staff.

• Used advanced knowledge of MS Excel to create and update spreadsheets for NRCS

staff

REGIONAL OFFICE ASSISTANT

Grubb & Ellis Company, Washington, D.C. 2004 – 2012

• Provided executive-level support to the transaction and government services group with a

demonstrated ability to improvise, improve procedures, and meet demanding deadlines.

• Organized the details of special events, travel arrangements, corporate agenda’s and itineraries.

• Directed business relations and distribution of company literature to stimulate sales leads.

• Processed monthly expense reports reflecting supporting documents and budget code indexes.

• Supported the operations for four corporate offices: purchased office supplies; ordered business

cards and reconciled invoices from vendors.

• Corrected common technical problems with relevant desktop software for staff as on-site

IT person.

CLIENT SERVICES SPECIALIST

HQ Global Workplaces, Washington, DC 2001 – 2004

• Sole provider of document management support and client support services to 30+ clients in areas of

corporate presentation, financial spreadsheets, correspondence, merged mailings, and special projects.

EDUCATION

MA, Latin American Studies, University of New Mexico, Albuquerque, NM, 1997

BA, History, Virginia Polytechnic Institute & State University, Blacksburg, VA., 1993

TECHNICAL SKILLS

MS Office Suite 2010, Microsoft Access, Adobe Acrobat, Photoshop, Salesforce, Sharepoint, Costar,

Metropolitan Real Estate Information Service (MRIS), Constant Contact.

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