Sales Customer Service
Resume:
Christopher Toth
Cary, North Carolina
Telephone 919-***-****
Email *****.*.****@*****.***
Qualifications Summary:
- 20+ years experience in automotive retail and customer service.
- Excellent leader and communicator, capable of learning new products
and adapting to change.
- Achieved GM Mark of Excellence Award in 2001 for outstanding product
knowledge,
and customer satisfaction.
- 2 and a half years of successful management experience in an
automotive retail environment.
- Experience with ADP, Reynolds and Reynolds, and ISI computer systems,
as well as BZ digital marketing.
Professional Experience:
Crossroads Ford of Wake Forest
Wake Forest, North Carolina
Service Advisor
April 2012-Present
- Responsible for greeting clients, documenting concerns, preparing
estimates and sale of services needed either over the phone or in
person.
- Responsible for managing a team of technicians, maintaining an
adequate work flow, and solving problems within my team as they
arise.
- Maintained Ford Certification and kept up to date on all new
bulletins, field service actions, and news.
- Extensive experience with Reynolds DMS.
- Responsible for shop operations in absence of Service Manager.
- Maintained CSI at well above regional averages.
Snappy Lube Inc.
Raleigh, North Carolina
Store Manager
Jan 2009-April 2012
- Responsible for all aspects of store operations including overall
profitability, maintaining cost of goods/inventory, building
maintenance, training of future management/technicians, and staffing.
- Consistently running in the top 3 in the region in weekly sales, labor
percentage, ticket average, and reaching sales goals as set forth by
the company.
- Licensed NC State Inspector.
Goodyear Retail Raleigh, North Carolina
Sales Associate
March 2008-Jan 2009
- Assisted customers with their automotive needs.
- Opened and closed store as needed.
- Responsible for store operation in absence of store manager.
Metro Toyota
Cleveland, Ohio
Internet Sales Associate
Sept 2004-Jan 2007
- Contacted internet leads through the use of BZ Digital marketing and
by telephone to determine there automotive needs, follow up, and
schedule appointments.
- Consistently in the top 5 out of 20 sales associates in overall sales
and gross profit monthly.
- Obtained Toyota Master Sales Certification.
- Familiar with the use of ADP's Customer Relationship Management Tool.
Toyota of Bedford
Bedford, Ohio
Sales Associate
June 2003-Sept 2004
- Sold new and used vehicles to walk in clients and phone prospects.
- Followed up with prospects through the use of the Autobase Customer
Retention Program.
- Became Toyota Certified.
Toth Buick-Isuzu
Berea, Ohio
Sales Associate
June 1994-June 2003
- Sold new and used vehicles to walk in clients, phone prospects,
and internet leads.
- Became familiar with all departments within a dealership and
their operation.
- Achieved Mark of Excellence award in 2001.
Education:
The University of Akron-Akron OH
Cuyahoga Community College-Parma OH
Attended Dale Carnegie training in 2002
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