Administrative Assistant High School

Robert G. Davis

**** ****** **. ** **********, D.C 20019

(202) 629–3539 Email: **************@*****.***

SUMMARY OF QUALIFICATIONS:

• Excellent verbal and written communication skills

• Detail oriented – pays attention to details

• Team player – ability to work within a team where members depend on each other to get work done

• Self starter - able to identify work that needs to be done and do it without being instructed to do so

SKILLS:

• Microsoft Office, Power Point, Excel, Access, Lotus 1-2-3, Harvard Graphics

• Marketing, Telemarketing, Coding, Batching

• Type 50 wpm, Knowledge of Different Office Equipment

PROFESSIONAL EXPERIENCE:

Administrative Assistant

• Received and directed telephone calls to appropriate departments

• Created and established format for Weekly Bulletins.

• Set appointments on calendar and created events for staff

• Created templates for various projects

• Created timesheets for payroll

• Created multiple documents in Microsoft Office and Excel

Case Manager

• Processed all applicants during disaster and assisted them in aspects of disaster relief

• Processed all Individual Households Program (IHP) Distributed all cases to assign departments

• Processed all applicants caseloads and allocated financial payments according to disaster needs

Customer Services Specialist

• Handled and addressed customer inquiries regarding their individuals health plans

• Maintained a working knowledge of all medical terminologies

• Obtained appointments for those individuals according to their needs

Call Center Representative

• Assisted customers in their need based on advertisements

• Promoted all MCI Services and Products

• Handled all concerns of MCI customers

WORK HISTORY:

07/2013-- 06/2014

Douglas Memorial UMC, Washington DC

Federal Emergency Management Agency, Hyattsville, MD 11/1999 – 06/2013

Kaiser Permanente, Burke, VA 02/1995 – 08/1999

MCI Worldcom, Pentagon City, VA 01/1989 – 01/1995

EDUCATION/TRAINING:

Project Empoyerment 07/2013

Strive DC – Job Readiness Training 09/2012

Opportunities Industrialization Center – Administrative Training (Certificate) 08/1993

University of California Los Angeles – Marketing (Certificate) 06/1985

Duke Ellington of Arts – High School Diploma 09/1981

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