ELAINE KRYSTLE E. MENDOZA
** ***** **. ***********, ******
*************@*****.***
****************@*****.***
QUALIFICATIONS SUMMARY:
Professional, flexible and able to work under pressure. Has a four year experience in
customer service .Trustworthy, ethical, and discreet committed to superior customer
service .Possess skills in graphic arts. I am eager to widen up my skills, experience and
knowledge in different areas of opportunity.
EMPLOYMENT HISTORY
PASSIONDIARIES PRINTING HOUSE
Rizal St. Dinalupihan, Bataan
Graphic Artist Owner
July 2013 Present
Dell International Services Dell Philippines
2nd Floor, 1800 Eastwood Ave. Bldg.
Eastwood City Cyberpark 188E. Rodgriguez Ave.
Bagumbayan, Quezon City
Philippines
Resolution Specialist
October 2006 – December 2009
Inbound/ Outbound/Email
Handles status inquiries, issue credits, issue replacements for missing,
wrong, damage items, handles complaints, etc.
IBM Daksh
30th Flr. Pb Com Tower
Ayala Avenue Makati City
Customer Care Agent
September 2005 – August 2006
Handles complaints, upselling, change their telephone number, accepts payments,
Issue credits, etc.
KIDDIEPARTY.COM
West Greenhills
San Juan Metro Manila
Graphic Artist
May 2004 May 2005
Handles lay out invitation, creates tarpaulin, poster, label for souvenir, guestbook, piñata,
Assist customers in show room.
EDUCATIONAL BACKGROUND :
FINE ARTS MAJOR IN INDUSTRIAL DESIGN
UNIVERSITY OF SANTO TOMAS 2000 2004
SAMPALOC MANILA
BATAAN PENINSULA STATE UNIVERSITY 1996 2000
SECONDARY
DINALUPIHAN ELEMENTARY SCHOOL 1990 1996
PRIMARY
CHARACTER REFERENCE:
Jan Cendrix Reyes
DELL
Coach
Ma. Paula Sangalang
DELL
Resolution Specialist/Fraud Analyst09064343476
Cromwel Taduran
IBM Daksh
Coach