Customer Service Representative
Resume:
MARSHEL TAYLOR
Cell:480-***-****
*************@*******.***
PROFESSIONAL SUMMARY
Multi faceted, efficient & reliable manager bringing nearly 10 years of experience in the healthcare field.
Diversified skill sets covering administrative support, client relations, human resources account management and
project management.
SKILLS
Excellent verbal communication Client account management
Familiar with commercial and private Critical thinking
insurance carriers Skilled in call center operations
Accounts payable and receivable, Familiarity with Key Performance Indicators
Microsoft Outlook,Word, Excel, Access, SQL
Strong interpersonal skills •
WORK HISTORY
Office/Billing Manager(PT,OT,ST)
11/2013 to
Rise Inc. – Mesa, AZ
8/2014
Oversee private and MCR billing, payroll, AP, and AR and verifies that proper procedures are followed.
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Developed a system of staff communication that ensures proper implementation of treatment
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plans and comprehensive patient care.
Consistently comply with applicable laws and regulations and ensures the facility adheres to Medicare and
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Medicaid regulations.
Educates staff on state and federal statutes, rules and regulations governing early intervention
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services.
Over all provider credentialing (CAQH)
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Authorization/Eligibility Supervisor
03/2012 to
Endocrinology Associates – Phoenix, AZ
11/2013
Supervised and managed the daily activities of the front office team in a practice consisting of 5 physicians, 4 mid
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levels and support staff.
Communicated with department managers to correct problems and improve services and patient satisfaction.
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Assisted in resolving and satisfying client requests and internal operational issues.
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Interacted with providers and other departments regarding billing and documentation policies, procedures and
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regulations.
Customer Quality Specialist Sr.
01/2011 to
Apria Healthcare (Call Center) – Tempe, AZ
03/2012
l Accurately documented, researched and resolved customer service issues.
l Oversaw a group of call center employees to ensure customer satisfaction goals were consistently met.
l Conducted performance reviews for all Customer Service Representatives to reduce
resolution time and improve customer satisfaction rates.
l Analyzed call volume and average call time to monitor Customer Service Representative
performance and productivity.
Scheduler/Medical Biller
08/2007 to
Preferred Homecare(Call Center) – Mesa, AZ
01/2011
l Posted receipts to the correct general ledger accounts.
l Monitored payments due from clients and promptly contacted clients with past due payments.
Created daily and weekly cash reports for management
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EDUCATION
2010 Bachelor of Arts: Health Services Administration
Keiser University Ft Lauderdale, FL
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