Customer Service Manager

Madelene Schneider

Customer Service Professional

*** ***** ** - ******, ** 49544

*********@*****.*** - 616-***-****

WORK EXPERIENCE

Dispatcher

AAA - Grand Rapids, MI - November 2005 to Present

Responsibilities

I dispatch emergency road service vehicles to stranded motorists I communicate with drivers and contractors

in a professional manner delivering the most accurate information to get service provider to correct location

and with correct equipment to complete Job

Legal Document Coder

Compulit Pitney Bowes - Grand Rapids, MI - March 2005 to November 2005

Responsibilities

I reviewed Legal Documents and captured specific, predefined metadata such as document type, date, author,

bates number etc. I entered information into a searchable Database to allow documents to be easily sorted

and retrieved during the course of litigation

Center Assistant

Eight Cap Lake Odessa Head Start - Lake Odessa, MI - September 2003 to June 2005

Responsibilities

I was responsible for the day to day operation of the food service operation. I maintained records and purchased

items for the Head Start Center. I planned and analyzed menus as well as being responsible for the preparation

and service of meals.

Proff Operator

Old Kent Bank - Grand Rapids, MI - June 2000 to February 2002

Responsibilities

I processed checks through an encoding machine that would place a magnetic character recognition print of

the amount and other missing information along the bottom of the check. I also balanced and reconciled daily

deposits and prepared them for batch processing.

Office Manager

Reid Service Co - Grand Rapids, MI - December 1989 to February 1996

Responsibilities

I started as a secretary and worked my way up to office manager I was responsible for accounts payable,

accounts receivable, Daily bank deposits and monthly Reconciliation and many other duties.

EDUCATION

Saranac High School - Saranac, MI

1985 to 1989

SKILLS

I have excelent computer and customer service skill. I strive to be Postive, Empathentic and patient with every

customer interation.

ADDITIONAL INFORMATION

• Excellent data entry skills

• Solid PC skills

• Ability to work in multi-task environment

• Customer/Quality focus

• Ability to work independently or in a team environment

• Solid verbal and written communications skills

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