Customer Service Representative
Resume:
MAE ANN C. ACOSTA
*** **** * ***. * Lot * GMA, Cavite
Mobile Number: 092********
Email Address: *************@*****.***
SUMMARY OF QUALIFICATIONS
To obtain and secure a position with a well establish company that will enable me to use my strong organizational skills and ability to work well with the people so as to give a great contribution to the organization.
EDUCATION
B.S. Tourism
PATTS College of Aeronautics
Lombos Avenue, San Isidro Paranaque City, 1700 Philippines
Mar. 2002 – 2006
PROFESSIONAL EXPERIENCE
Intercontinental Hotels Group (IHG) - 29/F, Tower II RCBC Plaza 6819 Ayala Avenue Makati City
Nov. 19, 2012 - 2013
IHG Rewards Club Customer Service
Nov. - June 2013
Internet Response Team IHG Rewards Club Customer Service
June - Present
Kgb_Philippines - BTS Facility, SRE 2a Commercial Tagaytay National Road, Brgy. Don Jose, Sta. Rosa Laguna
Jan. 2010 - 2012
Directory Assistance
Customer care and enhanced information services.
Offers wholesale and retail information services beyond traditional directory assistance services, including call completion, movie listings, train schedules, price comparisons and "Ask Us Anything" service across multiple platforms, including mobile and landline phones, SMS and the Internet.
Philippine National Construction Corporation - South Luzon Expressway, Sitio Latian, Mapagong, Calamba City, Laguna
Mar. - August 2009
Toll Teller
Performs spot audits, under the direction of the Toll Supervisor, by using electronic money counting and sorting equipment.
Provides monies and tokens to Toll Attendants to ensure availability of an adequate change fund.
Nihon Logistics Corporation - Ichikawa Tokyo, Japan
Jan. - Dec. 2008
Production Inspector
Responsible for examining materials for quality and defects. Ensures that people, equipment, and materials are used properly to maximize productivity.
SEMINARS AND TRAININGS
On-Job-Training: Globe Grounds PAGS NAIA, Pasay City
Passenger Service Agent
August - September 2007
Far Travel Philippines Makati City
Travel Agent
September - October 2007
Eva Airways PAGS Pasay City
Clerk
June - November 2006
Info Tech Xchange Makati City
“Finishing Course for Call Center Agents”
October 29 – November 18, 2009
PAL Learning Center Malate, Manila
“Briefing of a Work of Flight Attendant”
January 10, 2003
Manila Hotel
“Aim High: Beyond The Skies”
September 18, 2002
CHARACTER REFERENCES
Ms. Lorie Dungo
Team Leader KGB Philippines
Mobile no. : (090*-***-****
Ms. Zara Villaflor
Team Manager IHG Rewards Club
Mobile no. : (091*-********
Mr. Christian Montano
Team Manager IHG Rewards Club - Non-phone
Mobile no.: (091*-***-****
Contact this candidate