Customer Service Sales
Resume:
Apt A* Val_Mavraj@yahoo.
Clifton, NJ com
07013
Valmira Mavraj
Experience Feb 2013 - Jul 2014 Valley National Bank
Wayne, NJ
Junior Auditor
Key Accomplishments
The only branch Auditor in Charge to perform all branch audits bank-wide
for Q4 2013 and Q1 2014 (total of 37 branch audits in NY/NJ combined).
Placed in charge of solo projects when two auditors were typically
assigned for large branches.
Daily Functions
Independently performed audits of retail branches located in NJ and NY.
Performed audit procedures, evaluated internal controls, reviewed and
analyzed evidence and documented department processes and procedures.
Conducted interviews, reviewed documents, and composed working papers.
Identified and documented audit issues and recommendations using
independent judgment.
Assisted in preparation of the draft audit report.
Assisted in other Department Audits under the direction of the designated
supervisor (ACH and Retail Banking SOX texting).
Dec 2011 - Feb 2013 Valley National Bank
Westfield, NJ
Branch Service Manager
Key Accomplishments
Proposed a District initiative to mitigate branch losses through
supplemental training/workshops focusing on topics such as fraud
prevention, check kiting, counterfeit checks, cash management for
supervisors, etc.
Designated as New Hire Mentor for new Service Managers.
Daily Functions
Led, coached, and developed staff in achieving sales and service quality
goals.
Ensured that the branch was in compliance with Bank policies and
procedures as well as legal and regulatory requirements.
Accountable for satisfactory audit ratings specific to operational
policies, procedures and AML/BSA compliance, including functions like
wire transfers, authority levels, cash limits/controls.
Reviewed monthly WatchList (high risk) report and initiated preliminary
investigation/due diligence.
Ensured employees adhered to laws and regulations relating to money
laundering including BSA, KYC, OFAC, and CTR as they relate to banking
transactions.
Contributed to the development and implementation of the branch's
business plan and strategic initiatives.
Handled complaints, inquiries or problems directed to the branch.
Sep 2007 - Dec 2011 Bank of America
Hazlet, NJ
Teller Operations Specialist
Key Accomplishments
Merit based promotion from Sales and Service Specialist to Teller
Operations Specialist June 2011
Scored 10 out of 10 consecutively on audits as a team
Trained 2 new hire Teller Operations Specialists
Tellers at 100% of referral goal Q3
Received Global Recognition for being a team player
Received Most Valuable Associate Award Q3 2010
Daily Functions
Directly supervised and coached tellers to accurately handle transactions
and make quality sales referrals while providing exceptional customer
service.
Handled all aspects of operations, including ensuring satisfactory audit
rating, managing critical operational metrics to minimize risks and
losses, maintaining high standards for cash control, monetary
transaction, security, and account opening activities; ensuring the
entire branch staff is trained and follows policies and procedures.
Supported the Branch Manager in the general management of the branch,
including hiring for teller roles, and executing sales plan as a team.
Education May 2007 Monmouth University
West Long Branch, NJ
B.S in Finance, Summa Cum Laude
Professiona Presently pursuing CAMS certification.
l Completed two day seminar: "Fraud Issues & Answers for Internal Auditors"
Development and "How to Audit Better"
Completed seminars: "Maximizing Data Analytics" and COSO 2013
Professiona Experience in Microsoft Office, ability to effectively manage multiple
l Skills projects simultaneously including prioritizing and organizing
assignments, excellent verbal and written communication skills, with
ability to communicate effectively with staff at all levels, detail
oriented, effective leadership skills and ability to work well in a team
setting and independently, proven customer service skills and ability to
resolve issues, exceptional analytical reasoning, proven record of sound
decision making by balancing risk with customer needs and business goals.
Contact this candidate