Customer Service High School

Dorothy Thomas

**** ******** **** #***, *********, New York 10566 914-***-****

*************@*****.***

Objectives

Looking to further my experience in an office related job.

Experience

August 2011-February 2014

Burger King

Peekskill, New York

Shift Supervisor

Manage staff, preparing work schedules and assigning specific duties

Answering phone calls, replying to company emails

Attending company meetings

Meeting monthly goals

Perform various financial activities such as cash handling, deposit preparation, and payroll.

Perform personnel actions, such as hiring and firing staff, providing employee orientation and training,

and conducting supervisory activities, such as creating work schedules or organizing employee time

sheets.

Determine staffing requirements, and interview, hire and train new employees, or oversee those

personnel processes.

Provide customer service by greeting and assisting customers, and responding to customer inquiries and

complaints

Train workers in food preparation, and in service, sanitation, and safety procedures

Oversee activities directly related to making products or providing services

Serv Safe certified

Experience

November 2012-February 2013

Bath & Body Works

Jefferson Valley, New York

Cashier (Seasonal)

Receive payment by cash, check, credit cards, vouchers, or automatic debits

Issue receipts, refunds, credits, or change due to customers

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash

registers, or optical price scanners

Stock shelves, and mark prices on shelves and items

Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment

Experience

1

Dorothy Thomas

23 North Spring Street, Ansonia, Connecticut 06401 914-***-****

*************@*****.***

September 2012-January 2013

Stony Lodge

Peekskill, New York

Receptionist

Keep records of materials filed or removed, using logbooks or computers

Answer telephones

Initial point of contact

Add new material to file records or create new records as necessary

Perform general office duties such as typing, operating office machines, and sorting mail

Sort or classify information according to guidelines, such as content, purpose, user criteria, or

chronological, alphabetical, or numerical order

Find and retrieve information from files in response to requests from authorized users

File and maintain records

Experience

February 2013-May 2013

My Favorite Student

Peekskill, New York

Assistant

Add new material to file records, and create new records as necessary

Keep records of materials filed or removed, using logbooks or computers

Create new entries as needed

File and maintain records

Academic Education

September 2008-June 2012

Peekskill High School Peekskill, New York

High School Diploma

Advanced Classes 8th-11th grade

Varsity Cheer 2010-2011

Math Tutor during senior year

2

Dorothy Thomas

23 North Spring Street, Ansonia, Connecticut 06401 914-***-****

*************@*****.***

Additional Skills

Proficiency with computers

60 wpm

Filing, Data entry

Complaint handling

Word, Excel, PowerPoint

Answering telephone

Secretarial skills

Maintaining office records

Customer service

Serv Safe certified

Supervising

3

Dorothy Thomas

1860 Saxon Boulevard, Deltona, Florida 32725 914-***-****

*************@*****.***

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