Service Representative Front Desk

Alan Ramirez

**** ***** **** **. *** Vegas, NV 89110

Cell: 702-***-**** Email: *.***.*******@*****.***

Obective

To obtain a career position with a company that will challenge and further my

current skills so I may contribute to company success as well as my own.

Skills

Summary

•Exceptional computer knowledge in Microsoft Excel, Word, Data Entry,

Powerpoint, and Office Suites.

•40 45 wpm typing skills.

•1 year + experience in team management : schedule maintenence, job orders,

and subcontractor hours.

•Efficient in time management and employee accountability positions.

•Bilingual: English and Spanish.

Work

Experience

__

Green Tree Solutions Position: Medical Biller ( June 2012 Feb 2014)

•Spoke with representatives for insurance companies to receive codes for

diagnostics from the doctors in order to correctly charge the insurance

companies.

•Filed claims and provided services for any docors I was working for.

•Picked up correspondence once a week.

•Met with doctors to confirm due dates and discuss any issues with insurance

companies.

La Quinta Inn and Suites Position: Front Desk Agent ( April 2013 Feb 2014 )

•Checked guests in and out of the hotel

•Handled cash: Deposits and room payments

•Responded to maintenance issues when necessary.

•Worked with shuttle drivers to maintain pick times and locations.

Holiday Inn Vacations Club Position: Front Desk Lead (Aug 2011 May 2012)

•Supervised Front Desk Agents

•Assisted managment with daily tasks and projects

•Coached Front Desk Agents

•Developed schedules, sales goals, daily assigned tasks, and assisted clerks

with guest issues/relations.

•attended weekly meetings with management to discuss clerk development

and improvement plans.

Homestead Studio Suites Position: Front Desk Clerk (May 2008 June 2010)

•Made reservations and checked guests in and out of hotel

•Performed daily audits.

•Managed multi line telephone system.

•Composed daily house keeping schedule.

Blockbuster Position: Cunstomer Service Representative (April 2008 Aug

2010)

•Assisted customers at cash register.

•Performed weekly product inventory.

•Managed cash drawer and safe.

Vanguard Construction Position: Prep Supervisor/ Leasing Agent (June 2006

March 2008)

•Managed team of seven for condo production company.

•Managed subcontactor hours and project quality.

•Assisted in walk through with owners for unit closing.

•Resbonsible for leasing documents and signing after closing units.

Jiffy Lube position: Pit technician (March 2005 June 2006)

•Changed oil, performed radiator flushes, and transmission services.

•Managed sales depending on required services.

Education

College of Southern Nevada Major: Psychology (2008 2010)

Continental Academy High School Diploma (2002 2004)

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