Customer Service Sales

AN G E L B R I Z U E LA

*** *. **** **. - *** ANGELES, CA 90037

323-***-**** – ***************@*****.***

PROFILE

Obtain a position that will utilize the skills learned to obtain a position that will further my career.

EDUCATION

2009 – Present Los Angeles City College Los Angeles, CA

Business Administration Major, Degree (In Progress)

2003 – 2007 Reseda High School Reseda, CA

Diploma

WORK EXPERIENCE

Jun. 2010 – Present Citibank Los Angeles, CA

Head Teller

• Making daily, weekly and monthly sales goals

• Providing knowledge on products to customers

• Providing excellent customer service

• Making sure customer needs were met

• Providing assistance to more than 1 branch location

• Staying in the top 3 for sales in the branch

• Managing the scheduling for employees

• Vault Teller

• Merchant Teller

• ATM Custodian

• Citigold Teller

Nov. 2009 – Jan. 2010 Bloomingdale’s Century City, CA

Sales Associate / Recovery

• Providing excellent customer service

• Helping customers with their sale

• Making sure customers had excellent shopping experience

• Maintained store maintenance for clientele

Feb. 2008 – Jun. 2009 American Eagle Outfitters Los Angeles, CA

Main Cashier / Sales Associate

• Providing excellent customer service

• Helping customers with their sale

• Responsible for opening up store/visa credit card

• Ranked #1 in store for credit card openings, making that American Eagle

Outfitters #1 in the Nation

SKILLS

Ability to interact well with a wide variety of cultures.

Strong computer skills, and experienced with Microsoft Word, Power Point, and Excel

Types 85WPM.

Works well in high-demand environment.

Collaborates well with others and exceeds with individual projects and/or tasks

R EWARDS & RECOGNITION

212 Degree Award

Galaxy of Thanks

KDS Award (Customer Service Award)

Awards given to employees for recognition for going above and beyond

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