Sales Customer Service
Resume:
Didier De La Cruz
Cell: 305-***-****
E mail: ************@*****.***
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OVERVIEW
•Bi Lingual(English Spanish)
•Customer Service Minded
•Substantial Ability to Multitask
•Adaptability to New Technologies
•Creative Thinker and Effective Problem Solver
•NMLS#: 1142742
PROFESSIONAL OBJECTIVE
To continue my carrier with an innovative industry leader that fully encompasses my professional
and personal goals, matched with my industry experience and career path.
PROFESSIONAL EXPERIENCE
BB&T Bank
Banker: 2013
1. Sales
•Serve as primary contact for new account openings and cross sale of other products and
services to clients and prospects.
•Proactively and reactively contact clients and prospects daily by phone or in person to
identify additional client financial needs and strengthen client relationships.
•Support team sales process by acting upon or referring identified client needs to other lines
of business, including but not limited to, retail loan, mortgage, investments, private
banking, insurance, small business, merchant services, and other areas.
•Participate in team sales efforts such as team call nights, sales meetings and debriefs.
•Employ BB&T supported sales techniques and processes whenever possible to better serve
the client and branch team.
2. Service
•Serve as contact for client problem resolution and perform maintenance for current clients as
dictated by the needs of the office.
•Serve as contact in responding to client and non client service inquiries as dictated by the
needs of the office.
•Support team service process by participating in team service efforts such as service
meetings.
3. Operational
•Adhere to regulations and internal control procedures.
•Responsible for attending applicable training classes and completing computer based
training.
•Stay abreast of all changes in policies and procedures to ensure compliance with current
guidelines.
Bank of America: 2011 2013
Sales & Service Specialist
•Achieve sales goals by utilizing knowledge of Bank products and the clients’ needs and
desires.
•Serve as primary contact for new account openings and cross sale of other products and
services to clients and prospects.
•Teach clients the merits of each product and service to help them reach the best solutions for
their individual circumstances.
•Provides efficient and courteous customer services; opens new accounts, addresses client
queries, and maintains existing accounts.
•Support team sales process by acting upon or referring identified client needs to other lines
of business, including but not limited to, retail loan, mortgage, investments, private
banking, insurance, small business, merchant services, and other areas.
Butterfield Bank: 2005 2010
Personal Banker
•Managed daily operations and generated business by selling products and services to
potential and existing customers.
•Support team sales process by acting upon or referring identified client needs to other lines
of business, including but not limited to, retail loan, mortgage, investments, private
banking, insurance, small business, merchant services, and other areas.
•Sold financial products, opened deposit accounts and accepted loan applications.
•Responded to customer inquiries and concerns and created positive solutions.
•Serve as primary contact for new account openings and cross sales of other products and
services to clients and prospects.
•Provides customer services; opens new accounts, addresses client queries, and maintains
existing accounts.
EDUCATION
Bachelor of Accounting and Finance.
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