Customer Service Management

**** ************ ***** **** 812-***-****

JEFFERSONVILLE, INDIANA. 47130 CELL 502-***-****

E-MAIL *********@*******.***

GREGORY DALE HUBBELL

Profile

More than 15 years of successful experience in customer service, management and support with strengths in

problem solving and trouble shooting skills. Planning, implementing proactive procedures for business and

customer relations.

Excellent working knowledge of computer systems such as ADP, RMS, TMS and BMS.

Knowledge of diagnostic computer systems as Cummins, Detroit, Caterpillar, Bendex and Rockwell Meritor

Knowledge of warranties for companies as Eaton, Fuller, Rockwell, Cummins, Detroit, Caterpillar. As well as

Truck manufactures Kenworth, Peterbilt, Volvo, Mack, GMC and Hino.

Have 6 years of experience as a tractor trailer driver with box trailer, refrigerated trailers and tanks

With the truck driving experience come with fork lift, electric jack and manual jack for loading and unloading trailers

Have good analytical and problem solving skills for both maintenance and cost control.

Employment

Jack Cooper Transportation Shop Superintendent

2013 – Present Louisville, Kentucky.

Direct Supervisor and management of 9 technicians, Allocating work schedule for all shifts.

Set up and maintain approximately $500,000.00 in parts inventory.

Keep track of equipment at outside vendors for warranty and payments up to $45000.00

Set up and implemented tire program to get cost down 15% in 3 months.

Cummins Crosspoint LLC Shop Supervisor

2011 – 2013 Louisville, Kentucky.

Member of management of up to 12 technicians’, Allocating work schedule and load to assure customer

service and keep the customer satisfied.

Support sales reps in opening new customer account $100,000.00 or more per account. Working with existing customer to

minimize down times to ensure

Quickly and effectively solve customer challenges, needs and work on keeping cost to the quote that was giving to customer.

Possess excellent customer relations both oral and written.

Worked directly with upper management on projects to ensure they were done on time.

Meet all goals for the company for quarterly and yearly sales.

Big Rig Truck Repair Shift Forman

2009 - 2011 Louisville, Kentucky.

Member of management and supervisor for 8 technicians, Allocate work load and schedule

Worked with corporate dispatch for schedules of trucks in route for delivery.

Assisted in keep times for work schedule and payroll.

Kept all goals for unit availability of 85% or more..

Estes Express Lines Shop Foreman

2006 - 2009 Louisville, Kentucky.

Management in charge of daily operations of the shop.

Performed checks with parts to keep stock and budget of $50,000 per month for the shop needs and

demands by corporate headquarters. Also to forecast needs items for upcoming months.

Trained and assisted technicians in different areas of work that needed to be performed.

Assisted with keeping time logs for job standards and payroll to reduce overhead cost.

My extended work time was with companies such as

Denny Transport 1990-1995 as a mechanic and truck driver,

KTTR 1995-2000 mechanic, supervisor and road work dispatcher.

Louisville Peterbilt 2001-2004 set up a maintenance program for a transportation company and performed

mechanic and management duties at the company location.

Military

U.S. ARMY 1986 - 1990. Diesel Technician / Prescribed Load Listing Clerk (parts clerk)

U.S ARMY NATIONAL GUARD 1990 - 1994 Diesel Mechanic / Prescribed Load Listing Clerk (parts clerk)

The Army Maintenance Management System Clerk (TAMMS, work and equipment maintenance scheduling.)

U.S ARMY DEFENSIVE DRIVERS COURSE 1987

Military Awards

Honorable Discharge 1994, Good Conduct Medal 1989, 2 Army Achievement Medals 1989

Presidential Ribbon 1986, Army Service Ribbon 1986

Education

Bullitt Central High School. Shepherdsville Kentucky.

Stratford Career Institute. Business Management

Certifications

Class A-CDL with Double/Triple and Tanker endorsements.

I.T.R.A. (International Tire and Retread Association) Certified Tire Inspector, Trainer and Installer

M.A.C.S (Mobile Air Condition Service) refrigerant recovery, reclaim and reuse certified

Certified Brake Inspector Rockwell Meritor.

D.O.T. Inspector Certified.

Contact this candidate