Customer Service Administrative Assistant
Resume:
JO ANN K. SMITH
*** **** **** ***** * Mocksville, NC 27028 l
Phone: 336-***-****/704-***-**** Email: ********@*****.***
Summary
OBJECTIVE:
To obtain a position that will allow me the opportunity to utilize my knowledge and experience in a
productive manner.
EDUCATION:
General Business courses Salisbury Business College
Accounting courses – La Salle University
Medical coding – certificate
Notary Public
Data Entry
Relevant Work Experience
xpress Professionals – Winston Salem NC 07 07 2014 to present
E
Home Real Estate – Assistant to the President of the company
Printed MLS listing daily
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Retrieved tax cards for ownership and value
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Researched properties
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Assisted President of company in whatever needed
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Entered property information into MLS for sale properties
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Completed necessary forms
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Filed, composed letters, correspondence, spreadsheets
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Assisted tenants utilizing KPMS software
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Leases
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Scheduled appointments for show of houses
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Worked close with rental department
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Composed ads for newspapers for sale of houses
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Maintained logs of showings
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Printed stock report
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Brookridge Baptist Retirement Commumity – Winston Salem, NC
Independent Living
Administrative Assistant -12/16/2013 to 07/05/2014
Deposits (check scanner) and manual deposits
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Post cash receipts
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Census
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Copies, filing and organizing, responsible for incoming and outgoing mail
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Worker's comp, FMLA, unemployment, insurance benefits, wage verifications
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Answer phones, take and deliver messages,
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Back up for other departments (receptionist, activities, marketing), assist residents and families
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with above average customer service
Maintain Employee files (both manually and computer files)
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Maintain office equipment, order office supplies
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I – 9's and E Verify
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Data entry, spreadsheets
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Short term, seasonal and temporary employment - 11/02/2012-12/16/2013
DePaul Adult Care Communities,Inc.(Assisted Living w/Alzheimer's Care) ( Not for Profit
Organization) Clemmons, NC
Accounts Payable/Accounts Receivable/Billing 08/24/2004-11/02/2012
Coded and paid invoices in a timely manner upon verification and accuracy of charges (three
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way match) utilizing Great Plains accounting program
Managed multi line phone system, transfer of calls, email and paper messages, filing,
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correspondence, maintained office inventory
Posted cash receipts scanned checks
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Generated monthly statements utilizing Great Plains accounting software
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Collections of past due accounts
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bank reconciliations
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Data entry into a data base of medical (SHAER), contact, insurance, demographic information
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Medicaid billing using the NCESC Web Tool in the UB 92 format and Fund EZ, a specialized
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billing program, compiled information retrieved from the census, case manager's decision
notices and other information entered into SHAER – researched denials for re billing process
Generated month end revenue spreadsheets using Excel
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Customer service Assisted residents, family and agencies with questions and issues in
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relation to the resident's account (resident trust/charges/credits), Social Security, Special
Assistance, Veterans Affairs, and/or Long Term Care insurance benefits
Clemmons Village I (Assisted Living w/Alzheimer's Care)-Clemmons, NC
Administrative Assistant 7/2000 – 5/2004
Posted cash receipts utilizing Quick Books
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Maintained resident’s records in compliance with HIPPA
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Managed multi line phone system, filing, correspondence, maintained office inventory
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Medicaid billing using the NCESC Web Tool in the UB 92 format
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Researched denials providing revenue otherwise lost Remained current as resident's eligibility
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for assistance
Filed long term care insurance claims
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Compiled monthly revenue reports using Excel
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Responsible for paying and generating invoices
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Created face sheets for resident's files
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Responsible for collection of past due accounts
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Assisted with new hires (I 9's, W 2's, criminal and citizenship checks)
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Assisted with schedule, Assisted with payroll
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Distribution of mail, Census, data entry
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Customer service Greeted guests, vendors, families provided information in reference to the
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facility and services offered Scheduled tours of facility, marketing
Customer service Assisted residents, family and agencies with questions and issues in
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relation to the resident's account (resident trust/charges/credits), Social Security, Special
Assistance, Veterans Affairs, and/or Long Term Care insurance benefits
Contact this candidate