Customer Service Quality

CALL CENTER

JULIE BREEN Inbound Customer

•

Service

**** * **** * **** Lake City, Utah 84121

Order Entry/Form

801-***-**** • ************@*****.*** •

Fulfillment

SUMMARY OF QUALIFICATIONS

Call Center General Business

3 years of providing call center customer service Excellent MS word, internet, & other computer skills

100% quality scores 98% time worked Dependably complete projects on time and in budget

Completed more cases with calm demeanor Creatively problem solve and initiate improvements

Nearly perfect attendance Successfully work independently and as part of a team

PROFESSIONAL HIGHLIGHTS

Work Experience

CALL CENTER – CUSTOMER SERVICE

NUTRITION SERVICE WORKER (Granite School District) Utah February to Present

Prepare and cook food for breakfast and lunch, serve the food to the students, clean kitchen, wash dishes and

And order food for breakfast menus.

EREPLACEMENTPARTS.COM: CUSTOMER SERVICE REP Utah May – Sept 2012

Provided excellent service to customers helping them fulfill their request for parts to fix their machines. I this job I went the extra

mile to provide quality service above and beyond what was required. I searched for models, ordered parts, processed research

requests, did credits and follow up via email and call backs to resolve issues. In my work I strived to take care of the customer and

make them feel valued as a customer and take care of their needs in a timely manner often working to do whatever possible to fill

the customers needs.

ACS CALL CENTER: CUSTOMER SERVICE REP-Utah July – Dec 2011

Assisting customers with their Direct Express cards that they receive their social security benefits on. Going beyond the

customer’s expectations. I helped the customer with replacing their cards, updating personal information, disputing transactions,

sending out statements and checking balances and deposits. I do this work with tact and sincerity. I maintain a high level of

quality service, while treat each customer as a person. I always get 98% or more on the quality scoring of my calls.

VANGENT (CENSUS BUREAU): Temporary Employee for Outsourcing Company – Utah Feb – June 2010

Provided extremely high quality service to the general public regarding the Census, Provided information regarding the Census

and topics on how to help them fill out their form, Went “the extra mile” to assist callers with their requests, questions, and

concerns regarding the Cenus,Took Census information over the phone, Followed up by calling people back to get missing and

accurate information for the forms that where sent in.

I-LINK WORLD WIDE: Permanent Employee – Utah (1996-1998)

Assisted people who had applied for phone service by evaluating their needs and providing them with appropriate services,

Entered peoples information for their multi-level marketing trees, Researched account issues, Processed credits on customers

accounts, sent out billing statements, Updated account information and offered additional services.

SMALL BUSINESS

JBC IMPORTS CO. (U-BID ONLINE BIDING SITE): Co-Owner – Utah (1998-2006)

Ordering of products, shipping, packaging • Processing paperwork, customer service, verify receipt of packages, processing

returns

RETAIL ASSOCIATE

CORPORATION OF THE PRESIDING BISHOPRIC: Customer Service/Cashier – Utah (2006-2009)

Cashiered, processed returns, cleaning, pricing, sorting clothes, organizing departments and stocking.

ROSS DRESS FOR LESS: Part-time Seasonal – Utah (2009-2010)

Cashiering, processing returns • Organizing departments, cleaning • Dressing room and lay away, recovery

FOOD SERVICE

WORKER (CANYONS SCHOOL DISTRICT) – Utah (2009-2010)

NUTRITION SERVICE

Worked at different schools substituting, preparing food, serving food, cleaning kitchen, tables and doing dishes

EDUCATION

Salt Lake Community College – Salt Lake City, Utah

Vocational Degree- Medical Office Lab Techician

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