Customer Service Registered Nurse

WENDY MERCER

**** *** ***** **** **, San Antonio, TX 78229 H: 210-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Professional, dedicated, and ambitious Registered Nurse with of floor and managerial

experience. Critical thinking, decisive judgment, and ability to work with minimal supervision in a

faced paced environment.

LICENSES

Registered Nurse in the State of TX, License number 813483

Advanced Cardiac Life Skills through American Heart Association

Healthcare provider CPR and AED certification through AHA

SKILL HIGHLIGHTS

Assess, plan, re evaluate patient Lab assessment

care Report critical results in timely

Code team and RR per ACLS manor

Prioritize and manage respiratory Surgical prep

and cardiac care Scheduling/Staffing

BCD, cardiac monitoring, EKG Patient education

CVP, IV, PICC, Central Line Customer service

ABT management and therapy Staff hiring, training, and

Wound care management

PROFESSIONAL EXPERIENCE

SICU/MICU RN Interim Clinical Coordinator

08/2013 to Current

Southwest General Hospital San Antonio

Assess patients, address concerns in timely manner. Medication administration

and management. Monitor all body systems. Wound care. Complete and

accurate charting to include new admit and transfer charting. Coordination

of ancillary staff for patient needs. Assisting patient off the floor for procedures

such as CT, while providing life support measures such as bagging and CV

monitoring, and being able to say no when the patient is too unstable to go.

Respond to code blue and rapid response requests. Assessing the immediate

needs of the patient and the nurse providing care from beginning to end.

Interim Clinical Coordinator: Scheduling, special projects, education, nurse evaluations,

hiring, discipline, work improvement plans, physician liaison, and customer service.

Cardiac Care RN

02/2013 to 10/2013

Methodist Hospital San Antonio

Provide care for patients requiring overnight stays for special cardiac

procedures. Pacemaker inserts, heart caths, CV stents, ablations,

cardioversions and preop patients for CABG and valve repairs. Extensive

patient education and preparation. EKG monitoring and interpretation.

Arterial and venous sheath removal. IV management. Patient advocate.

Charge nurse.

ADON

02/2012 to 12/2012

Oak Park Nursing and Rehabilitation San Antonio

Management of a 26 bed acute care wing. Specifically Medicare and

WellMed patients. Hiring, orientation, training, performance improvement

plans, disciplinary action, and firing. Infection control and immunization

coordinator. AccuNurse POC. Staffing and PRN floor nurse. Pharmacy and

medication POC. Liaison. Customer service.

EDUCATION AND TRAINING

BSN

2011

University of Texas Health and Science Center at San Antonio

Cum Laude, Dean's List, Sigma Theta Tau Honor Society

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