Customer Service Sales

Rachel Fromerth

Contract employee - Appleone

Mansfield Center, CT

******@*******.*** - 860-***-****

WORK EXPERIENCE

Customer Service Representative

Appleone (Contract Employee) - June 2014 to Present

MetLife

Inbound Call Center. Assisting The Annuities and Retirement Services Team in regards to questions from

clients about an informational mailer. As of September 5th this assignment was extended by MetLife (Through

Appleone) to be trained as a Tier 1 Customer Service Representative in the Annuities Department.

BDC Internet Sales Specialist

Gengras Motor Cars - East Hartford, CT - June 2013 to March 2014

Time sensitive/call center sales environment

. Handle inbound telephone and Internet inquiries for automobile dealerships

. Create strong relationships via email and phone contact

. Set appointments for Sales Executives

. Make outbound calls & send e-mails to Internet inquiries

. Enhance relationships with current and past customers

Office Assistant/Sales

Ultimate Staffing - Hartford, CT - March 2013 to June 2013

Re/Max East Of The River

. Assisted Real Estate Agents with scheduling of showings using Showing Desk

. Answered phones and general clerical duties as needed.

Sales Qualifier

Lincoln Waste Solutions

. Setting appointments for National Sales Manager

. Telemarketing

. Documentation using CRM System

Loss Mitigation Specialist/ Short Sales

National Default Services, LLC (Contract employee through Aerotek) - Meriden, CT - March 2012 to

August 2012

o 100 outbound calls per day as well as responding to incoming calls in a timely manner

. Performing designated follow up calls and documentation of calls in a high production environment

. Use of Sales Force, Equator, and Auto Dialer system

. Explaining the benefit of a short sale

. Educating borrowers and real estate professionals on processes (i.e. HAFA, Short Sale, etc.)

. Setting borrower expectations and timelines

. Providing instructions on providing documentation to ensure enrollment in the Short Sale Program

. Responsible for maintaining compliance with the Fair Debt Collection Act

Internet Customer Care Manager

Stephen AutoMall Centre - Bristol, CT - January 2011 to July 2011

First point of contact for customers interested in more information for vehicles that they see on-line from the

dealership website

. Setting Appointments for the Sales Consultant staff

. Tracking of the sales process, contact with customers in our CRM system, Auto Accelerator

. Assisted with training of Auto Accelerator

Store Clerk

Judy's Country Store - Stafford, CT - January 2008 to December 2009

Store Clerk

. Worked Independently

. Responsible for opening and closing of store

. Running cash register, handling of cash, making change

. Customer Service

. Selling of Lottery and scratch tickets per state regulations

. Verification of I.D. for Alcohol/Cigarette purchases.

Mortgage Title Review Specialist

HMBI - Hartford, CT - January 2007 to July 2007

. (Company Headquarters, Texas)

Mortgage Title Review Specialist

. Ensured that properties had a clear and marketable title per HUD guidelines

. Reviewed property title packages on foreclosed homes through computer uploaded packages

. Determined if title defects existed

Mortgage Loan Officer

Accredited Home Lenders - East Hartford, CT - September 2006 to January 2007

Sales

. Customer Service

. Outbound telemarketing based on marketing leads

. In-person contact with borrowers as needed

. Computerized loan application processing

. Credit profiling using an in-house computer program

Mortgage Processing Assistant/Receptionist

BNC Mortgage - Farmington, CT - October 2005 to May 2006

Farmington, CT. (No longer in Business) October 2005- May 2006

Mortgage Processing Assistant/Receptionist

. Front desk greeter and receptionist for staff of 10

. Entered new loan submissions into in-house computer database

. Organization of loan files for review by underwriters/loan processors

Customer Care Representative

Fiserv (ISGN) - Rocky Hill, CT - July 2002 to September 2004

Call Center (Inbound/Outbound)

. Provided customer service for Home Equity loan closings

. Supplied answers and solutions to both lenders/borrowers

. Data entry and record keeping on in-house computer system

. Assisted Scheduling and Funding departments

EDUCATION

Some College in Communications

Manchester Community College - Manchester, CT

1989 to 1990

High School Diploma in General Studies

Edwin O. Smith High School - Storrs, CT

1985 to 1989

SKILLS

Every position I have held since 1994 has required computer usage on a daily basis. I am Internet and e-

mail savvy. Experienced with various customer relations management systems and other in-house computer

software in relation to customer service, sales, and mortgage processing.

ADDITIONAL INFORMATION

I am a professional with years of diverse customer support experience. Excellent interpersonal, verbal and

written communication skills. High level of energy and initiative with a strong ability to exercise independent

judgment when expected. Available and eager to continue exhibiting these skills.

Every position I have held since 1994 has required computer usage on a daily basis. I am Internet and e-

mail savvy. Experienced with various customer relations management systems and other in-house computer

software in relation to customer service, sales, and mortgage processing.

I am open to a position that is customer service and/or Sales oriented.

I cannot stress enough that I am tired of being in and out of work due to layoffs and some unfortunate career

moves on my part. I am seeking a company to work with that has a give and take relationship with their

employees, a good employee retention rate, and a pleasant working environment

In return you can count on me as a mature, conscientious employee who is also more than willing to learn

and help others. I come with over 25 years’ experience in the workforce.

I am looking for a career home, not just another Job.

Contact this candidate