WILLIAM A. McFALL
Overland Park, KS. 66213
(c) 515-***-****
***********@*******.***
OBJECTIVE
Senior Operations and Business Executive with 10 years of expertise
leading, developing and executing sales and marketing activities for
companies in category leadership positions. Extensive experience developing
profitable and innovative creative marketing, advertising, retail and sales
strategies that drive revenue and strengthen bottom-line P&L performance.
COMPETENCIES
Brand/Communication Business Development Events & Sponsorship
Strategy
Creative P&L Responsibility Product Development
Development/Execution
Product Packaging Team Leadership Promotional Marketing
Strategic Product People Management Retail
Development Marketing/Merchandising
Strategic Partnerships B2C/B2B/Channel Marketing Project Management
Food Service Vendor Management Restaurant Operations
EXPERIENCE
Restaurant Group, West Des Moines, IA August 2010 -
2013
General Manager and Operations
Operations
. Responsible for facilitation and content development for client
marketing planning process, including leading client ideation and
planning sessions as well as presentations to key client senior
management for business plan approvals
. Successfully build new business through effective design and
implementation of strategic marketing and branding plans
. Direct account management team activities, developing and executing
highly productive market programs
. Research and analyze markets, trends, and other national and local
demographic, geographic, and psychographic specifications
. Implement multi-layered marketing events, from concept through
execution with excellent return on investment (ROI)
. Innovative and effective problem-solver, who has proven multi-tasking
project and account management abilities
. Train and develop team members to ensure highest levels of
qualification, resulting in individual promotion and team recognition
. Public speaker and presenter with ability to persuade and motivate
diverse audiences to expected reaction.
Food Products, Inc. Des Moines, IA January 1997
- June 2012
Manufacturer and Distributor of Specialty Food Items
Sales Executive
. Designed a new program architecture and planning process, contributing
to a 65% success rate in new business and client acquisition
. Achieved a 50-75% organic growth rate with key clients by uncovering
business opportunities and delivering focused and strategic solutions
. Defined a clear vision and translated the vision into tactical action
plans to drive revenues, accelerate market expansion and sustain long-
term business growth
. Identified and capitalized on market opportunities and established a
foothold in new markets
. Consistently met and exceeded sales goals on a monthly basis
. Managed small and multi-million dollar account client needs throughout
Midwestern states.
. Built and maintained professional relationships with all contacts
within the client's organization.
. Streamlined processes and procedures so that all service levels were
met with regard to internal and external customer expectations.
. Major sales presentations involving close consultations with senior
buyers.
. Product demonstrations and capability presentations.
. Assisted Sales Representatives with establishing account pricing as
well as new business opportunity proposals.
. Introduced new product lines and packaging initiatives.
. Customized training to various retail locations specific to their
business needs.
. Developed customized training manuals and agendas.
Gino's Restaurant and Lounge, Inc. Des Moines, IA January
1997 - June 2010
Full-Service Restaurant
Operations
. Manage front house/back house restaurant operations for this high
volume restaurant.
. Direct efficient guest flow through participative shift management,
scheduling a full working staff of up to seventy five crew members
including servers, bus persons, hosts/hostesses and bartenders.
. Oversee employee relations encompassing staff recruitment, training
and performance evaluation
. Prepare and distribute payroll for up to 40 employees.
. Handle weekly inventory and vendor relations to ensure the timely and
cost-effective purchasing of food, beverages, liquor, beer and small
wares.
. Effectively lead and motivate employees through implementation of in-
house training and incentive plans, resulting in increased
productivity levels and employee satisfaction.
. Prepare and track sales budgets, consistently meeting a weekly sales
volume of $75,000. Hold P&L accountability; manage sales analysis,
forecasting, and reporting activities.
. Ensure the integrity of restaurant operations through excellence in
customer relations.
. Participate in Menu Planning Committee meetings to collaborate on the
development of new standardized menu, contributing to item, pricing
and design changes.
. Attract, retain, and promote new business through proactive community
service efforts
EDUCATION AND LICENSES
1997 St. Ambrose University
Davenport, IA
College of Liberal Arts
BA Business and Marketing
1994, 1995 Inducted into St. Ambrose College Baseball Hall of Fame