Customer Service Rep

Shalanda Johnson

Career Overview

Objective Statement My objective is to obtain a job in the area of study and do what I love to do best. I am a friendly, loyal and dedicated indivual who has an ambition to succeed in any given environment. I am easy to train, catches on quickly. Although I have extensive experience in the customer service industry. I love to learn and always up for a challenge whatever the situation. I get along well with others and consider myself a people person and can get along well with anyone. But I can also work well alone. I am seeking a position was I can develop and excel while giving my best to employer.

Core Strengths

very good with computers microsoft excel,word, strong communication skills active listening skills Energetic work attitude telecommunication skills adaptive team player

Accomplishments

Honors and Awards Employee of the month at McAlister Deli 3 times in a row, certification in Office administration Activities/involvement. Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Work Experience

Customer Service Rep April 2014 to Current Thing 5 - Springfield, Ma

Assisted customers with activating cards troubleshoot with customers at the shell locations provided assistance with account information advises customer on how to earn rewards on the account how and where to redeems rewards

Pharmacy Technician January 2012 to April 2014 CVS Pharmacy - Springfield, MA

Assisted customers with filling medications billing insurance company's counting medications cash handling overrides for medication Assisted customers with store and product complaints. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Customer service rep September 2010 to April 2012 AEGIS Killeen - killeen, Tx

I was a customer service rep for Humana health care I would assist customers mainly elderly with their medications what their co payments and deductibles, I would assist pharmacy technicians with various overrides for members to get their medication and the amount that they could get.

24 adam st, St Springfield MA 01103 Home: 413-***-**** - *****************@*******.***

I also was trained in billing and enrollment with helping customers setting up accounts to pay for their premiums with Humana. I was also help the elderly enroll into certain Medicare plans of their choice. And etc.

Team leader January 2008 Taco bell Killeen TX

take customer orders and oversee the team making sure that they got the orders out in a timely manner and efficiently. cash handling making food in a timely matter

Educational Background

Bachelor degree : Health Care Administration, 2016 South University

Bachelor Degree : Health care Administrative

Additional Information

I am excellent with people, good with taking orders, work well with others, good under pressures, easy to train in, and all around friendly person,. Good on phones. And like helping people. Excellent customer service skill

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