IT Manager
Resume:
SABEENA HOSSAIN
PMP, CSM, PMI-ACP, CSP, CSPO
*******.*******@*****.***
PROFESSIONAL EXPERIENCE
Management expereince with over 15 years of consulting, planning and implementing projects
from initiation to delivery, in various industries including airline, retail, insurance, banking,
manufacturing and healthcare.
5+ years of experience managing SAP projects with million dollar budgets and global teams of 5-
50 members.
Managed and led SAP project implementations, created and managed project schedules and work
plans, allocation of resources and budgets along with planning schedules; controlling scope, cost,
and quality
Proficient in PMP project methodology; worked and managed projects in PPM
Six Sigma, Scrum, Product and Project Management certifications completed
Managed and supported software development, integration and migration projects, SAP projects, web
development, hardware implementation, SharePoint, Mobile, Digital and e-commerce, Retail
Systems, POS and Customer service projects.
Successfully managed multiple projects with different methodologies simultaneously using
applications such as PPM, ALM, FITNESSE, JIRA, Quickbase, VersionOne, Quality Center, Rational
tools, MS Office, Visio, Project, Outlook, Lotus Notes, and Sharepoint.
Experienced in all phases of the SDLC including project preparation, blue print, realization, testing,
and delivery in SAP project implementation; in depth knowledge managing projects in Waterfall and
Agile methodology.
Attended, participated and presented at all management levels - Project Status Reviews, steering
committees, and PMOs.
W ork with Business Leads/Program Managers and technical staff and other cross-functional teams to
ensure effective and timely execution of programs/projects.
Managed extensive project teams including onsite and offshore, major vendors such as Samsung,
Motorola, Brierley & Partners, and consultants through the complete SDLC process
SKILLS SUMMARY
Management: Program Management: Value-Added Leadership:
Software Development Project Preparation Cross-functional
Data Integration Blueprint/Requirements coordination & supervision
System Migrations/Integrations gathering Leadership presentations
PMP, Agile and ASAP Resource Management C-Level relationships
methodologies Project Scheduling Vendor Management
Enterprise wide implementations Monitoring & Controlling Business & IT Planning
Complex Multifunctional Program Realization/Testing/QA Client Relationships
Management Cutover/Rollout/ Process Improvements
Multiple industry knowledge Production Support
Six Sigma, Scrum and Project Risk& Issue Management
Management Certifications
PROFESSIONAL EXPERIENCE
Hewlett Packard – Sr. SAP Program Manager Oct 2013 - Present
Validated business needs and ensured consistency with the global template along with designing and
developing regional architecture documents to support deployments.
Create and manage documentation standards and audit for issues of consistency and presentation
for the compliance and regulatory
W orked with SAP R/3 teams to design and develop functional specifications and solutio ns to address
regional SAP gaps
Engaged in the analysis of business practices and unique regional processes along with local
regional systems to further knowledge around global template processes and SAP transactional
processes
W orking on projects for the Global Regulatory and Compliance team which focuses on more than 70
countries in EMEA, Asia and America
Interacting and supporting 20-25 SAP FICO, SD and MM global consultants on a daily basis
Responsible for Project Preparation including timelines, resource planning and scope followed by
Business Blueprint deliverables such as the functional requirements sign off, updating timelines and
facilitating and coordinating workshops.
Creating charters, work plans for integration projects with SAP and other interacting assets and
systems
Partnered with Technology Managers and Directors to lead Technology programs such as Business
Value, Technology Excellence supporting Global strategic goals
Southwest Airlines – Sr. Applications Program Manager Mar 2012 – Oct 2013
Coordinate any required changes with SAP Business System Specialists / Managers to ensure all
integration points within SAP are managed appropriately
Managing, tracking and supporting delivery for multiple development teams for the airline
International travel initiative
Understand relevant business needs to achieve program needs by developing SAP Project plans
Creation and management of cross company project plans related to the different SAP environments.
Changes to tax adjustments in FICO in order to comply with GSA requirements for international flying
regulations
Managed WRICEFS at a program level for the company’s top initiative
Manage the overall delivery of Change Management, Communications and Training for assigned
work streams
Delivered presentations to C- level and Directors on a regular basis
Managed priorities and drove team towards on time delivery of the committed scope within budget
Coordinating software development activities cross functionally and with the program team in order to
capture control scope, deliver committed requirements and support testing
Providing Estimates and budgets for resource planning for technology and business
Creating and supporting implementation of the SDLC processes for technology and other key
stakeholders
J C Penney – Sr. Program Manager Jul 2010 – Mar 2012
Managed multiple projects with different platforms such as SAP and non SAP simultaneously
Interacted with vendors for the implementation of PayPal and Bill Me Later as payment methods
Managed the Blueprint phase for payment processing from Paypal and Bill Me Later
Managed the team for Master Data Management for Customer and Vendor data
Closely work with developers and architects for design, configuration and development tasks
Created workflows to understand the scope of finance initiative
Facilitated workshops for requirements gathering and interacted with the business for sign off
Closely monitored testing and facilitated cross functional testing between systems
Planned tasks, allocated appropriate resources, created timelines and tracked team progress
Assigning tasks, allocating appropriate resources and managing budgets
Managed and mitigated risks, issue resolution and following up on action
Blockbuster Incorporation – Sr. Project Manager / Scrum master Oct 2008 - Jun 2010
Developed the Loyalty Program by working with the Marketing team by effectively managing all the
phases of the software development onshore and offshore teams consisting of vendors, external and
internal consultants, and internal customers
W orked with the marketing team on controlling scope and prioritizing the tasks
Effectively planned and communicated project scope, resources, goals and deliverables that
supported the business goals for multiple projects including ecommerce, marketing, user experience,
hardware installs and data migration
Proactively managed changes and impact to project scope, budgets, and timelines; identified
potential risks, and devised contingency plans
Identified and resolved issues, risks and project dependencies keeping focus on the critical path
W orked closely with the legal department, involved with Purchase Orders and SLA and documented
risks to be mitigated by escalating to management
Secured acceptance and approval of deliverables from Sponsors and Stakeholders
Proactively communicated and reported status, provided meeting agendas and minutes to
management and sponsor to have clear communication
Coordinated team’s efforts and tasks to meet the business goals and project schedule.
Managing multiple parallel running work streams
United Health Care - Sr. Project Manager (Consultant) April 2007 - Oct 2008
Understood the working of the previous application to establish a baseline including the
documentation of business rules
Mentored entry level business analysts on gathering requirements and documenting executable
requirements
Provided support and resolved issues for internal customers and project team
Ensured proper release documentation was completed and distributed in a timely manner
Produced training manuals and conducted training workshops for end users
Ensure system requirements are compliant with HIPAA regulations
American Federal Mortgage – Sr. Project Manager (Consultant) Jan 2006 – Feb 2007
Interacted with the stakeholders to get a better understanding of client business processes a nd
gather business requirements to create a Loan Origination Process
Created business process workflow diagrams for process improvements
Assured that all Artifacts are in compliance with corporate SDLC Policies and guidelines
Coordinated and prioritized outstanding requirements and defects prioritizing it with the business
Monitored client expectations, managed resources and timeline
Standard Chartered Bank – Sr. Project Lead (Consultant) Sept 2004 – Nov 2005
Conducted interviews with the clients for gathering requirements and eva luation/analysis of their data
converting the business requirements into IT specifications for an Account Opening system
Documenting and reporting the progress to the management on an ongoing basis
Created Use Cases, Work Flows, and Screen Shots for the Application
Prepared functional and Behavioral document, which meets requirements and application behavior
describing the detail design of the application
Identified and documented issues, risk and Gaps, their descriptions, their impact and provided
recommendation and alternatives to develop the application to meet the user requirements
EDUCATION
Certified Scrum Product Owner (CSPO) 2014
Certified Scrum Professional (CSP) 2014
Project Management Professional Agile Certified Professional (PMI -ACP) 2012
Project Management Professional (PMP) – PMI 2010
Certified Scrum Master (CSM) – Scrum Alliance 2009
Masters of Business Administration (MBA) – University of Houston 2004
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