Customer Service High School
Resume:
Nicole Manning
*** ***** ** **** ****: 801-***-****
American Fork, Utah 84003 Email: *************@****.***
SUMMARY:
I have 7+ years of experience with customer service, and 6+ years experience in dealing
with money; handling, counting, and delivering to banks. I also have 1+ year of
experience in directing and answering phone calls, creating appointments, making
schedules and taking payments over the phone. I have 6+ years of food and beverage
experience, and 3 years of experience in serving/waitressing.
I definitely thrive in customer service oriented positions. I enjoy being around and
helping people. I’m looking for a long term (full-time) career in which I can work my way
up to being a valuable employee.
QUALIFICATIONS:
•
• Excellent communications skills
• Current in Word, Excel and PowerPoint
• Excellent with customer service
• Great organization skills
• Strong people skills
• Know how to build and maintain strong clientele relationships
• Able to handle and resolve problems
• Experience in handling phone calls
• Much experience in handling money
• Able to multi-task and work well under pressure
HIGH-LIGHTS:
•
• Held a supervisor position for 2.5 years
• Achieved and maintained all “Excellent” ratings on customer service surveys
• Have taken Communications classes through UVU
•
EXPERIENCE:
Inter-shop Liaison August
2014-Present
Shirts Illustrated
Orem, Utah
• Creating a schedule for all jobs from salesmen.
• Answering and coordinating emails all day everyday
• Communicating between both companies (salesmen and warehouse workers) to make
sure all jobs are pulled and ready to be printed on time.
• Pulling all art files, and making sure it's ready for the printers on time.
• Shipping all orders at the end of the day.
• Maintaining a clean, well-organized office.
EXPERIENCE:
Togo Coordinator/QA Expediter/Server August 2012-
August 2014
Chili’s
American Fork, Utah
• Answer all incoming phone calls
• Keep and maintaining a correct till every shift
• Responsible for taking information and planning dates and times for arrival/pickup of
orders
• Take care of and handle any concerns or problems with costumers on a daily basis
• Responsible for sending all food out to the right tables at the right time
• Responsible for communication between the kitchen and the servers
• Keep the kitchen line in an organized, calm environment
• Create a Togo schedule that will fit everyone’s needs
• Counting/claiming tips
• Working fast and efficiently to make sure all costumer needs are met in a timely fashion
Server/Host May 2011-
October 2012
Chuck-A-Rama
Draper, Utah
• Answering all incoming phone calls and taking reservations
• Taking care of costumers' needs such as bringing drinks, getting refills, taking and
cleaning up plates
• Cleaning up after customer quickly to make room for another, ie. cleaning and bussing
tables
• Responsible for cleaning and maintaining dessert bar
• Responsible for taking care of large private parties up to 80+
• Keeping a clean and orderly wait-station
• Counting and claiming tips
Supervisor/Cook/Cashier August 2008-
August 2011
The Italian Place
American Fork, Utah
• Opened and closed the store regularly
• Handled money during business hours as well as responsible for the daily count at the end
of the day, including taking day’s profits to the bank.
• Responsible for other employees
• Responsible for handling costumers' complaints and/or concerns
• Peeled, washed, trimmed, and cooked vegetables and meats
• Cooking all food in an orderly and timely fashion
• Occasionally made employee schedule
• Organize all incoming order paperwork and employee applications
EDUCATION:
High school diploma from American Fork High School American Fork,
UT: June 2011
• Studies included Psychology, Marching Band and Social Studies
Current Student at UVU: Orem, UT: Aug.
2011-Present
• Studies include Psychology and Secondary Education (Studying to get a Masters)
*References available upon request
Contact this candidate