Customer Service Sales
Resume:
CHERYL KIM TAYLOR
New Canaan, CT 06840
Home 203-***-****
Cell 203-***-****
SUMMARY OF QUALIFICATIONS:
• Twenty years of professional experience in Customer Service and Office
Administration.
• Flexible and multi-tasked.
• Excellent communication and follow-up skills to provide customers with
one-stop service.
• Highly-focused, with a strict attention to detail.
WORK EXPERIENCE:
SEPTEMBER 22, 2007-PRESENT
BARNES & NOBLE BOOKSELLERS, Stamford, CT
PART TIME BOOKSELLER (8-12 HRS PER WEEK)
GOAL:
AS BOOKSELLERS, OUR GOAL IS TO LISTEN TO CUSTOMERS
AND LET THEM KNOW THAT WE ARE AT THEIR SERVICE.
CUSTOMERS COME IN ASKING FOR TITLES BY THEIR
FAVORITE AUTHORS, BOOKS THEY READ ABOUT IN THE NEWS,
OR SIMPLY FOR RECOMMENDATIONS-ON EVERY IMAGINABLE
TOPIC. OUR GOAL IS TO PUT THE BOOK IN THEIR HANDS BY
UTILIZING OUR BOOKMASTER SYSTEM.
GENERAL DUTIES AND RESPONSIBILITIES:
Customer Service.
Working with Merchandise Managers in setting up the various promotions
in the store.
Cashiering duties when needed.
Handle customer requests over the phone
SEPTEMBER 4, 2007-JUNE 28, 2013
MERRITT STAFFING/FUJIFILM MEDICAL, Stamford, CT
REGIONAL SERVICE ADMINISTRATOR
GOAL:
RESPONSIBLE FOR ALL ACTIONS RELATED TO SERVICE
CONTRACTS INCLUDING BUT NOT LIMITED TO GENERATION,
PRICING, FOLLOW-UP AND ADMINISTRATION WITH A FOCUS
TO PROVIDE HIGH QUALITY AND EFFICIENT SUPPORT TO THE
REGIONAL SERVICE MANAGER.
CHERYL KIM TAYLOR
Home 203-***-****
Cell 203-***-****
WORK EXPERIENCE CONTINUED (PAGE 2):
SEPTEMBER 4, 2007-JUNE 28, 2013
MERRITT STAFFING/FUJIFILM MEDICAL, Stamford, CT
REGIONAL SERVICE ADMINISTRATOR
GENERAL DUTIES AND RESPONSIBILITIES:
• Managed customer correspondence for warranty expirations. Interfaced
with the Regional Service Manager to track warranty to contract
conversions.
• Handled customer correspondence for service contract renewal revisions.
• Prepared Maintenance Service Contracts for Regional Service Managers,
Sales Account Executives and Customer Solutions Engineers.
• Maintenance Service Contracts were then forwarded to the customers for
signature. The main objective at all times was to prevent any lapse in
service.
• Ran various reports for Regional Service Manager which analyzed the data
for warranty and contract expirations.
• Ran reports as requested by the Customer and the Customer Solutions
Engineer. Reports included the Site History Report and Equipment
Inventory Report which validated all equipment currently at the site.
• Ensured that all processes are followed and consistent at all times.
• Referred and resolved discrepancies and/or disputes raised by customers and
other Fujifilm Medical personnel.
• Interfaced daily with customer contact to follow up on contract or warranty
issues. Generated mailings, faxes and emails to customers as it pertained to
their Service Maintenance contracts.
• Prepared weekly status reports detailing completed quotes by region,
customer, value and contract type to the Business Manager and Regional
Service Manager.
OCTOBER 6, 1986-JUNE 1, 2007
DRESS BARN, Corporate Offices, Suffern, NY
ADMINISTRATIVE ASSISTANT/CUSTOMER SERVICE MANAGER
GOAL:
SUPPORT THE SENIOR VICE PRESIDENT IN MATTERS
PERTAINING TO THE OPERATION OF 500+ STORES. ACT AS A
LIAISON BETWEEN THE SENIOR VICE PRESIDENT AND ALL
FIELD PERSONNEL.
GENERAL DUTIES AND RESPONSIBILITIES:
• Performed Administrative Assistant related duties to ensure prompt
response to internal queries and external customers.
• Track Operations Personnel information for the Regional Sales Manager.
• Maintained and secured confidential information.
CHERYL KIM TAYLOR
Home 203-***-****
Cell 203-***-****
WORK EXPERIENCE CONTINUED (PAGE 3):
OCTOBER 6, 1986-JUNE 1, 2007
DRESS BARN, Corporate Offices, Suffern, NY
ADMINISTRATIVE ASSISTANT/CUSTOMER SERVICE MANAGER
• Reported directly to the Senior Vice President of Stores, on Payroll and HR
Related issues, etc.
• Prepared all New Hire and Termination Paperwork for all Regional, District
and Area Sales Managers. Paperwork included confidential salary history.
• Prepared yearly reviews for said Regional, District and Area Sales
Managers.
• Served as primary liaison between the Senior Vice President and Field
Personnel which included Regional Sales Managers, District Sales
Managers, Area Sales Managers and all Store Personnel.
• Provided ongoing store support.
• Fleet Management-responsible for all car leases which also included
Company Owned Vehicles. Secured vehicles for Regional and District
Sales Managers as well as Executives at the Corporate Office
(approximately 154 vehicles).
• Negotiated prices with the dealerships, leasing companies and insurance
company.
• Responsible for the analysis of automobile efficiency, repair and
maintenance programs.
• Responsible for making recommendations for fleet vehicles that meet the
needs of the company.
• Coordinated the automobile Preventive Maintenance program for all
company owned and leased vehicles.
• Administered company credit card program and reviewed monthly
statements to ensure company compliance. Exception issues were
addressed immediately.
• Negotiated with vendors and administered the Company Corporate Calling
Card Program.
• Assisted in the planning of the annual Leadership Conference for the Field
Supervisors which included travel arrangements, hotel accommodations
meal planning, awards ceremony and entertainment.
• Processed the payroll for all Regional Sales Managers, District Sales
Managers, Area Sales Managers and Stores Division which included all
issues regarding accruals of their benefits (vacation, personal and sick time).
• Prepared petty cash analysis reports on a monthly basis.
• Handled all elevated customer complaints referred by field personnel.
• Oversaw customer correspondence to the Senior Vice President and
President. Contacted Customers, Regional/District/Area Sales Managers
and Store Personnel to ascertain all facts regarding the incident in question.
The goal at all times was to reach an objective resolution for all parties.
• Provided detailed summaries to the Senior Vice President and President in
response to all customer letters.
CHERYL KIM TAYLOR
Home 203-***-****
Cell 203-***-****
WORK EXPERIENCE CONTINUED (PAGE 4):
JUNE 8, 1984-JULY 25, 1986
CABLEVISION OF CONNECTICUT, Norwalk, CT
PAYROLL ASSISTANT
GOAL:
ASSISTING THE PAYROLL MANAGER IN THE PROCESSING OF
THE PAYROLL FOR THE DIVISIONS IN BRIDGEPORT AND
NORWALK, CT
• Processed time sheets for Bridgeport and Norwalk operations for
approximately 100 employees at each location.
• Generated computerized payroll reports including management summary.
COMPUTER SKILLS: Microsoft Word, AS400, Microsoft Excel, Outlook, Salesforce, SAP,
PowerPoint, Dropbox and Internet
EDUCATION: UNIVERSITY OF CONNECTICUT
Bachelor of Arts, May 1985-ENGLISH AND COMMUNICATIONS
References available upon request.
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