Customer Service Data Entry
Resume:
PROFILE
To utilize my educational and work experience to acquire employment in
order to further professional skills and accomplish your organization's
objectives
EDUCATION
University of South Florida, Tampa FL
May 2012
Bachelors of Arts in Political Science, GPA: 3.5
WORK & VOLUNTEER EXPERIENCE
Clerical Assistant II, Bank of America
4/2013 - Current
Tampa, FL
. Indexed confidential, digital images from a queue consisting of pre-
closing and post-closing documents into the bank's repository.
. Responsible for researching thousands of defaulted mortgage loans for
foreclosure using AS400 systems, Bank of America's Document Management
Portal, SharePoint and Recall Document management service for Lost
Document Department.
. Focus on finding the location of the original lender note and other
collateral files by sending request to bank custodians, trustees, and
foreclosure lawyers and for the creation of Lost Note Affidavit files.
. Performed side-by-sides with peers to assist with any questions and for
additional training and performed Quality Control on defaulted mortgage
loans worked by Recall ordering team based on the ordering process.
. Data entry, printing, electronic filing
Associate Specialist, General Dynamics Information Technology
Riverview, FL 6/2012 -
2/2013
. Handle inbound calls providing timely customer service and knowledgeable
responses to customer inquiries in a professional manner to Medicare
beneficiaries
. Provide general information on Medicare eligibility, covered services &
research claims with the appropriate referrals and fulfillments to
Medicare beneficiaries and authorized callers
. Adhere to HIPPA regulation by maintaining sensitive and confidential
information
Tutor, University of South Florida
9/2011 - 5/2012
Tampa, FL
. Utilized knowledge of effective approaches and diverse methods to
motivate and foster active learning and application of course material
for student-athletes in Spanish, literature, and English composition
Office Assistant, University of South Florida
Tampa, FL
3/2010 - 5/2010
. Organized and transcribed custodial work orders onto MS Excel
. Gathered and filed employee timesheets, performance evaluations, and
other documents related to employees
. Established and maintains files, control logs, and other office records.
Summer Care Counselor, Urgent Inc.
Tampa, FL
6/2009 - 7/ 2009
. Planned and implemented activities that increased communication skills
and promoted the social, physical, and intellectual growth and
empowerment appropriate for female youths ages 8-11
Marketing Intern, Chapman Partnership
Tampa, FL
5/2009 - 7/2009
. Handled general office and data entry duties
. Conducted research and scheduled meetings with state and national
homeless organizations for the Chapman's annual national benefit
conference
. Created, managed and grew the company's presence through Twitter,
Facebook and other strategically relevant online properties
Associate Intern, Office of Fair Employment Practices
Miami, FL
6/2005 - 8/2005
. Managed incoming phone calls, filed and copied and printed documents
. Collected, sorted, and distributed mail
. Reviewed and documented litigant complaints
. Utilizes computer to prepare correspondence, memoranda, and reports
Skills
. Effective research, interpersonal and analytical skills
. Effective communication skills (both written and spoken)
. Exceptional customer service skills with effective telephone etiquette
. Computer literate with reasonable software proficiency in MS Office
(Word, Excel, PowerPoint)
. Highly motivated self-starter who takes initiative with minimal
supervision
. Advanced knowledge of office equipment (i.e. fax, copier, personal
computer, phones)
REFERENCES
Mike Sprott
Pastor(Supervisor), Grace Bible Church
********@***.***
Richard Mahotiere
Team Lead, Bank of America
*******.*********@*************.***
Emily Corder
Quality Specialist, General Dynamics Information Technology
*****.******@****.***
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