Customer Service Sales

Charlie Muniz

E-Mail: ********.*****@*****.*** <*******.*****@*****.***>*/Phone: (917)

***-****

objective:

To obtain a position within the business industry where my experience and

education can be fully utilized

Experience

*2009 – 2014 Industrial

Acoustics Company

Bronx, NY*

*Assistant Traffic Manager*

§ Assist Traffic Manager in the coordination of domestic/oversea

transportation between the Manufacturing Plant, Project Managers,

Installers and Customers

§ Gate Keeper for Traffic Department/Create all necessary shipping

documents/Review & Analyze Production Reports

§ Coordinate with carriers & customers to ensure timely deliveries around

the world

§ Cost Analysis, Budget Forecasting & Control

§ Customer Service/Returns/Damage Claims/Supervise & Manage work flow for

Union Crew

*2006–2008 Parragon

Publishing

New York, NY*

*Operations Assistant (Warehouse & Logistics)*

n Ensure Orders were transmitted to the warehouse in a timely manner

n Track incoming prints from Asia, India & United Kingdom to our warehouse

in the U.S.

n Miscellaneous troubleshooting for shipping/rework complaints from the

customers/Provide AR with shipping documents/Analyze Excel Reports of

warehouse productivity/In charge of releasing shipments & insuring

shipments left in a timely manner for North & South America

n Assist Sr. Operations Manager & Sales Managers/Train New Employees

n Ensure delivery split information was entered in a timely matter

*Sales Administrator *

n Manage and handle all Projects, Sales Reports, Presentations, Mailings &

Orders for Two Sales Managers/Maintain communications & Promote customer

relationship

n Consulted with the order processing team to ensure order specifications

were meet and timely delivery

n Entered all orders into the Sage Database System

n Traveled to meet clients at Sales Manager’s request to promote product &

future business

n Traveled Internationally every year for Parragon’s annual sales meeting

*2003–2005

Intercontinental Greetings

LLC New York, NY*

*Accounts Receivable *

n Created an Access Database to Keep track of New & Current Account Orders

and Financials to enhance their current AR system with greater automation

n Contacted Accounts over 30 days past due/Process Bank Deposits on a daily

basis

n Customer Service - Discrepancies/Orders/Special Requests/Rights Checking

n Data Entry - RMS (Royalty Management System) – Maintain AR & Royalties

Ledger

*Administrative Assistant *

n Compile & Updated Royalty Sales & Invoices, Outright Sales Report,

Royalty Credit Memos, Weekly Sales, Salesmen Travel Expenses for the

President & VP of Company

n Help prepare for New York Show Cases (Shopa, National Gift Show,

Stationery Show, etc.)

n Contract Editing – Update contractual data based on terms of sales

n Process & Managed all incoming orders to the office

Education

Borough of Manhattan Community College 2013

n Associates in Arts in Business Administration. Graduated with Honors -

GPA 3.98

Murry Bergtraum High School for Business Careers

n Major in Computer Science & Graduated with a Merited Diploma 2001

Computer Skills: Microsoft Access, Microsoft Word, Microsoft PowerPoint,

Microsoft Excel, Internet Research, Outlook Express

*References & Full Work History will be furnished upon request*

Contact this candidate