Customer Service Representative
Resume:
Pamela L. Kenyon
Kearny, New Jersey 07032
************@*****.***
Summary
Customer service professional skilled at dealing with customers and
resolving their issues. Excellent track record at maintaining long
standing relationships with vendors and clients. High customer retention
percentage rate.
Douglas Group - Clifton NJ
February 2013 - Present
Recruiting Assistant
. Acknowledge receipt of resumes.
. Contact individuals regarding employment and compensation information.
. Set up appointments with candidates to come in and be interviewed.
. Maintain candidate and client logs and files.
European Auto Wholesalers Ltd- Lodi NJ
Motor Vehicle Title Clerk
April 2011-January 2012
. Completed title documentation to transfer vehicles to dealers.
. Monitored open titles that needed to be obtained from various dealers.
. Resolved problems with various titles.
Gary Motors-Lodi NJ
Motor Vehicle Title Clerk
November 2004- April 2011
. Completed title documentation to transfer vehicles to dealers.
. Maintained vehicle availability and produced weekly computer reports
for the owner.
Spring Air Partners-NJ Inc., North Arlington NJ
Customer Service Representative
August 1984-September 2004
Customer Service
. Reported directly to the president.
. Responsible for handling all retail clients, consumer and vendor
inquiries.
. Resolved issues at point of call or performed necessary research to
respond to
the client via phone or written correspondence.
. Disbursed independent service teams to consumer sites if the situation
warranted
face to face resolution.
. Point of contact for Consumer Affairs and the Better Business Bureau.
. Initiated pickups for exchanges and returns.
Pamela L. Kenyon
Page 2
. Handled all arrangements for the semi-annual trade shows attended by
vendors
and retail clients.
Inventory
. Maintained records for inventories and kept all information current.
. Produced inventory reports for senior management.
. Assisted the client in choosing ticking fabrics, labels and handles
and
determined ordering needs by taking into consideration the
product run, the
number of stores involved and the projected usage.
. Negotiated prices with vendors.
. Interviewed and selected new vendors for the approved vendor list.
. Verified receipt and proper pricing of received goods.
. Controlled the ordering of materials, ticking and supplies to maintain
high
levels of production.
. Maintained purchase logs to track pricing, delivery costs and timing.
. Coordinated purchases with manager of production.
Education
Centenary College, Hackettstown, NJ
B.A. Liberal Arts, minor in Merchandising and Recreation
A.S. Merchandising
Computer skills
Microsoft Excel
Microsoft Word
Word Perfect
Power Point
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