Customer Service Representative
Resume:
Berneeda Hayes
60653
Cell: 619-***-**** -
*************@*****.***
Summary
Skillful and dedicated Representative with extensive experience in the
administration field. Adept in
coordination, planning, and support of daily operational and administrative
functions.
Highlights
Meticulous attention to detail Microsoft Office proficiency
Proper phone etiquette Excel spreadsheets
Articulate and well-spoken Invoice processing
Great time management Database management
Flexible Human resource laws knowledge
Works well under pressure Payroll processing
Customer service-oriented Bank reconciliations
Type 45wpm w/accuracy
Accomplishments
Supported CFO through personal document management, calendar organization
and collateral preparation for
meetings.
Proven track record of accurately completing research, reporting,
information management, marketing, and
business-development efforts within budget requirements.
Adept at developing and maintaining detailed administrative and procedural
processes that reduce redundancy,
improve accuracy and efficiency, and achieve organizational objectives.
Highly focused and result-oriented in supporting complex, deadline-driven
operations; able to identify goals and
priorities and resolve issues in initial stages.
Experience
COLLECTIONS AGENT
February 2014 to Current
VAN RU CREDIT CORPORATION - Des Plaines, IL
.Receive and process collection items (negotiable instruments), such as
checks, drafts, and debit card payments
presented to varies clients by customers paying their outstanding debt.
.Debit bank account and credits customer's account to liquidate outstanding
collections.
.Make 150-180 outbound calls a day, also included inbound calls.
SALES REPRESENTATIVE
April 2013 to February 2014
TRUGREEN - Crestwood, IL
.Sold pest-control and lawn care to homeowners.
.Quoted price, obtained consent of customers, and scheduled treatment.
.Debited bank account and credits cards for services.
.Made 100-120 outbound calls a day, also included inbound calls.
COLLECTIONS AGENT
June 2013 to July 2013
EOS CCA - Tinley Park, IL
.Received and processed collection items (negotiable instruments), such as
checks, drafts, and debit card
payments presented to Verizon Wireless by customers paying their
outstanding debt.
.Debited bank account and credits customer's account to liquidate
outstanding collections.
.Increased assigned route by 6% in one week.
LOSS MITIGATION SPECIALIST
September 2009 to April 2013
TD BANK - Westlake, TX
.Received and processed collection items (negotiable instruments), such as
checks, drafts, and debit card
payments presented to TD Bank by customers paying their outstanding debt.
.Read letter of instructions accompanying negotiable instruments to
determine disposition of items.
.Debits bank account and credits customer's account to liquidate
outstanding collections.
.Made 150-180 outbound calls a day, also included inbound calls.
HR MANAGER/OFFICE ADMINISTRATOR/CASE MANAGER
July 2007 to September 2009
UNITED AFRICAN AMERICAN MINISTERIAL ACTION COUNCIL (UAAMAC) - San Diego, CA
.Verified, allocated, and posted details of financial transactions into
accounting system.
.Prepared sales slips, invoices, receipts, check stubs, and financial
reports to Board members. Reconciled and
balanced accounts.
.Compiled reports to show statistics, such as cash receipts and
expenditures, accounts payable and receivable,
profit and loss and other items pertinent to operation of business.
.Processed payroll for employee wages from time cards and prepare checks
for payment of wages. Responsible for
all financial transactions kept, such as A/R Bookkeeper (clerical), and A/P
Bookkeeper (clerical).
.Identifies legal requirements and government reporting regulations
affecting human resources functions and
ensures policies, procedures, and reporting are in compliance.
ACCOUNTS PAYABLE AND RECEIVEABLE
September 2005 to July 2007
CALIFORNIA MARKETING - San Diego, CA
.Calculated employee wages from time cards and prepared checks for payment
of wages.
.Prepared withholding, Social Security, and other tax reports.
.Responsible for typing vouchers, invoices, checks, account statements,
reports, and other records, using typewriter
or computer.
.Verified, allocated, and posted details of business transactions to
subsidiary accounts in journals or computer
files from documents, such as sales slips, invoices, receipts, check stubs,
and computer printouts.
Promoted in 5 months from HR Recruiter management position below to
Accounts Payable/Receivable position
above.
Human Resources/Recruiter
.Issued applications to applicants at counter.
.Interviewed applicants for employment and processed application forms.
.Informed applicants of company employment policies and compiled and typed
reports for production manager
review.
.Attended job and career fairs, researched alternate methods of obtaining
employees, and verified applicant's
information.
.Maintained the quota of recruits required per week.
Promoted in 2 months from Customer Service position below to Human
Resources /Recruiter management position
above.
Customer Service Representative
.Performed a variety of key functions, addressed inquiries of current and
potential subscribers.
.Increased company revenue by $40,000 in first two months of tenure by
providing excellent customer service and
negotiating with key trade subscribers.
Education
Certified: Applications and Networks
Coleman College - LaMesa, CA, United States
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