Director of Information Technology

FEDERICO RODRIGUEZ

Address: **** **** **** ***** *********, Roswell, Georgia 30075

Phone: 678-***-****

E-mail: ********@*****.***

INFORMATION TECHNOLOGIES DIRECTOR

FOCUS OF INTEREST: IT PROGRAM MANAGEMENT, OPERATIONS, AND INFRASTRUCTURE

Skilled, results-oriented, and hands-on professional with experience in enterprise IT encompassing IT infrastructure, cloud

concepts and technologies, IT strategy optimization and IT services delivery. Offer strong working knowledge of virtualization

technologies; Windows systems infrastructure and networks; Microsoft Azure Cloud services and infrastructure; and systems

monitoring. Demonstrate proficiency with application hosting, voice and data networks, security and information protection, and

disaster recovery architectures. Exemplify proven IT leadership capabilities of working within a team environment to meet

aggressive goals and high-quality standards. Possess bilingual fluency in English and Spanish.

CORE COMPETENCIES

Project Management Problem Management Leadership and Team Building

Information Systems Analysis IT Services Administration Training and Development

Network Architecture and Design Platform Design and Development Customer Service

Technical Skills: ITIL V3.0-VMware ESX 3.5 Infrastructure & ESX 4- 5 vSphere - Windows Server 2003/2008/2012 Std./Ent. Editions

- Microsoft Office 365, OneDrive for Business and SharePoint Online - Active Directory 2003/2008 /2012 - MS Exchange 2007/2010 -

MS SQL Server 2005, 2008, 2012 DB Clustering - Remote Client Access, Juniper SSL-VPN - Protocols: POP3; SMTP; SNMP; ICMP, DNS;

HTTPS; SIP; VoIP; RAS; PPP, PPTP; RSA, BootP; DHCP; WINS, ISDN; DS- Microsoft Office Suite, Microsoft Visio, Microsoft Project.

Google Apps - Zabbix, PA Server Monitor, Solarwinds Orion - Open Source PBX Systems, Asterisk, Trixbox, VoIP, SIP, IAX -

Microsoft SharePoint Services and Technologies, MOSS 2007/2010 - EMC2 Storage Systems (CLARiiON Series, VMAX) - IBM Proventia

SiteProtector, Proventia G/GX Series

PROFESSIONAL EXPERIENCE

ESECURITEL HOLDINGS, LLC (a Brightstar Company), Alpharetta, GA - 2011-Present

Associate Director, IT Infrastructure and Operations 2013-Present

- Capitalize on industry expertise in creating and executing policies and goals for the IT Infrastructure Department,

along with the information technology strategy for US and Canada operations

- Perform in-depth analysis to the business requirements of different IT projects to maintain its alignment with Global

business strategies and compliance with IT controls

- Identify the best use of technical resources by accomplishing feasibility studies to incorporate new information systems

or upgrades to hardware or software components on the Technical investments proposals

- Render support to both internal and external IT security and governance Audits (PCI, SOX, SSAE16), along with Latin

America’s IT infrastructure build-out

- Implement a pilot Infrastructure program in the Microsoft Windows Azure cloud service, while providing continuous

support to various infrastructure projects, currently in planning phase for a 1.5M investment in new Data Center environment

with Cisco BCS blade systems, EMC VMAX storage and VMware 5

- Create an operative project plan for the implementation of Disaster Recovery solution in the Microsoft cloud

- Guide and mentor team to gain visibility into critical infrastructure systems and operations by maintaining an open line

communication leading to the development of strong relationships with Parent company Brightstar IT groups

Career Highlights:

- Applied technical acuities in designing and creating multiple SharePoint 2010 solutions to close gaps in internal

business processes; such as employee onboarding workflow automation, emergency systems access request automation, privileged

user access reviews process, quarterly production backup schedules review process, and several other IT control processes

- Empowered IT groups to identify and resolve potential performance and capacity issues before they impacted production

operations through the strategy for application performance monitoring using the existing SCOM 2012 deployment with high-impact

solution that would allow proactive monitoring of production applications

- Played a lead role in achieving SSAE 16 certification by synchronizing Sarbanes-Oxley (SOX) audit, with internal

controls and external entities (E&Y, Deloitte)

- Served as the driving force in increasing productivity by coordinating with information systems managers and providing

continuous leadership and guidance to improve motivation; as well as by improving delivery of IT services and support and

response times through the implementation of a service desk solution and process

- Successfully achieved SOC 1 compliance within six months by developing new and efficient policies and procedures, along

with cultural remediation strategy leveraging technology to incentivize employees to adopt new best practices and procedures

- Streamlined efforts in executing multiple data center migrations

Manager, Applications Support 2011-2013

- Worked on the hosting of proprietary software Handset Information Tracking System (HITS) used to manage the mobile

device insurance claim process

- Leveraged technical skills in providing tier 2 level support to HITS users

- Assumed full responsibility in creating, executing, and running processes and procedures for supporting end users both

domestically and internationally

- Managed and coordinated the entire phase of multiple internal projects, including call center IVR migration, SharePoint

migration, user acceptance testing (UAT), process improvement, and Operations Committee

- Documented, investigated, and managed HITS issues affecting partners, internal staff, or subscribers in collaboration

with internal departments; including Software Development, Quality Assurance, IT Operations, Escalations, and Account Management

to guarantee effective resolutions

Career Highlight:

- Presented timely resolution to latency issues that had plagued the HITS application by recommending a major DB storage

hardware upgrade

IBM SECURITY SOLUTIONS, Atlanta, GA

Level 2 –Support Engineer, Latin America 2011

- Provided expert-level customer support for IBM software, information security line of products, SiteProtector and

Proventia security systems

- Accomplished security analysis and troubleshooting for IDS/IPS technologies

- Played an active role as member of the Latin America Support Team, in charge of imparting technical expertise to IBM

security product customers in Spanish, and advising clients on network security designs implementations

Career Highlights:

- Ensured the provision of exemplary service to Latin American countries, government agencies, and banking organizations

to ensure information protection and as well as cyber security threat detection

- Completed training on IBM Proventia SiteProtector, Proventia G/GX series, Proventia Server for Windows/Linux, Server

Sensor, and Proventia M series (Multifunction device)

CODEREADY SOLUTIONS, INC. (BETTERTRADES.COM), Norcross, GA

Information Technologies Manager and Senior Systems Engineer 2006-2010

- Applied best management practices on call center systems and project administration, encompassing call center migration

and virtualization

- Demonstrated expertise in providing Dell PowerEdge series server support on Windows 2003 Server and SQL Server 2005 DBA

and LAN/WAN design and implementation; as well as in firewall configuration and security policies administration

- Served as call center technology administrator in charge of monitoring the performance of TouchStar call center servers

and Contactual contact center systems

- Conceptualized the design of IVR and managed daily outbound dialing operations of approximately 20,000 calls

- Spearheaded a team of nine infrastructure systems engineers in handling diverse projects such as company instant

messenger implementation on OpenFire, MS Exchange 2007 redundancy, MS SQL 2008 database clustering, SharePoint 2007 server farms

implementation, VMware ESX 4 upgrade, and deployment of company portal in SharePoint

- Administered disaster recovery plan, IT operations helpdesk, and IT asset management system implementation

- Conducted network environment monitoring and created network operations center (NOC) for the new data center

Career Highlights:

- Established reputation for handling increasing responsibilities that led to promotion to management positions, in charge

of driving the completion of projects, such as:

- Complete redesign of the network environment

- Infrastructure virtualization on VMware ESX 3.5

- Replacement of all network gear with higher-quality performance Juniper and Foundry equipment

- Virtualization of 90% of all physical servers into the VMware environment

- Enhanced the company’s ability to quickly expand its technology needs by deploying more than 100 virtual servers

- Architected a fully redundant environment with multiple storage devices on a Fiber SAN, clustered ESX hosts running

critical servers on DRS and HA enabled that boosted the systems availability

PER-SE TECHNOLOGIES (MCKESSON), Alpharetta, GA

Desktop Support Engineer 2004-2006

- Delivered hardware and software support as well as desktop support

- Handled e-mail and PC applications problems, along with the improvement of point for complex connectivity

- Completed research and test bed projects for new products, along with PC Client and VPN client migration projects

- Created and maintained workstation images with (WinPE) Symantec Ghost included restaging, updating, and patching

- Managed Win 2003 Servers, Symantec Ghost server, Active Directory, and MS Exchange

Career Highlight:

- Gained the trust of senior management to handle complex projects, such as MS SharePoint configuration for team's

communications website, network storage devices setup enterprise-wide, and network security incident investigations

EARLIER EXPERIENCE

HEWLETT-PACKARD, Atlanta, GA, USA

Level III Support Engineer

FUERZA AEREA ARGENTINA (ARGENTINA AIR FORCE), Mendoza, Argentina

Chief, Information Technologies and Communications

EDUCATION

Information Technologies Systems Analyst

INFORMATION SYSTEMS ENGINEERING SCHOOL, Universidad Tecnológica Nacional UTN, Mendoza, Argentina

CREDENTIALS

Microsoft Certified Professional, Atlanta, GA

PROFESSIONAL DEVELOPMENT

MS Systems Center Operations Manager 2012 Implementation and Deployment

MS Azure Cloud Services Management for IT Pros

MS Azure Cloud IaaS Training

IBM Proventia SiteProtector Training, IBM SECURITY SOLUTIONS, Atlanta, GA

Microsoft Official Course: 10135A (MS Exchange 2010), New Horizons, Atlanta, GA

AWARDS AND HONORS

Power of Excellence Award

- CodeReady/Bettertrades.com Annual Company Meeting, Atlanta, GA : 2009

Dedication and Commitment Award

- CodeReady/Bettertrades.com Annual Co. Meeting, Dallas, TX: 2007 and 2008

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