Customer Service Sales Representative
Resume:
CASSANDRA LASHON MILLER
Phone: 903-***-****
*********@*******.*****.***
OBJECTIVE: To obtain an entry level position with the opportunity for
advancement.
EDUCATION:
Texas A&M- Commerce, Commerce, Texas
May 2012
Bachelor of Science in Criminal Justice
Navarro College, Corsicana, Texas
May 2009
Associates in Arts
SUMMARY OF QUALIFICATIONS
. Ability to work professionally and calmly in a fast paced
environment while managing multiple tasks
. Possesses strong people strategy and customer service skills
. Effective oral and written communication skills
. Ability to work both independently and within a diverse team
Silver Dollar Press, Coolidge, TX
September 2011 - July 2014
Position: Sales Representative. Responsibilities included obtaining new
accounts through cold calling and face to face visits, maintaining existing
accounts, selling advertising space to clients and client ad consultation.
Motivated customers with decision making by overcoming objectives. Process
ad invoices and payments within specified timeframes, input client data for
ad requests, and provided quality customer service; ensuring customer needs
are met. Highlights and successes in the role included:
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Kohl's Call Center, Corsicana, TX
May 2010 - May 2011
Position: Customer Service Advocate. Responsibilities included actively
listening to customers to problem solve, applying resources to satisfy
customer's needs, followed compliance guidelines with a high level of
consistency. Assisted customers with order placement and troubleshooting.
Strengthen customer commitment by delivering positive outcomes, recommended
appropriate solutions for each situation and applied all policies and
procedures accurately. Highlights and successes in the role included:
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US Census Bureau, Corsicana, TX
January 2010 - April 2010
Position: Census Clerk. Responsibilities included processed employee
payroll and personnel actions, contacted applicants to be interviewed by
phone, reviewed data obtained from interview for completeness and accuracy.
Assemble folders for field workers. Assisted individuals in filling out
application or questionnaires. Identified and reported problems in
obtaining valid data. Prepared reports to provide answers in response to
specific problems. Conducted fingerprinting in various locations upon
assignment. Highlights and successes in the role included:
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Normal Life, Corsicana, TX
June 2000 - August 2004
Position: Group Home Supervisor. Responsibilities included conducting
weekly staff meetings and ensuring proper training. Monitored all
regulations of the home to prevent violations from the state. Provided
direct support and assistant to individuals with daily schedules.
Accurately made weekly bank deposits for residents. Conducted interviews
for new hires. Made pre-screening calls to families of new residents for
admittance. Highlights and successes in the role included:
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CASSANDRA LASHON MILLER
Page 2
Mary Peterson Child Care, Corsicana, TX
January
1999 - May 2000
Position: Daycare Director. Responsibilities included provided supervision
and management of all daycare activities, coordinated staff meetings,
delegated duties as appropriate to staff, teachers, cook and volunteers.
Managed the policies and procedures to ensure that all children were
supervised in a safe learning environment that met the approved curricula
and mission of the school. Performed all Day Care bookkeeping tasks.
Verified, recorded and filed all documents of confidentiality. Provided
enrollment information to parents of new students. Prepared and submitted
monthly reports accurately and in a timely manner. Reviewed for approval
new and existing programs to the Board. Documented request for supplies,
material and weekly menu items for the Board. Highlights and successes in
the role included:
Increased enrollment by 40% in the first quarter
Motivated staff to exceed job performance through individual
training and peer assessments
Decreased the number of deficiencies by the State to less
than 3(previously 8)
Alpha Center, Corsicana, TX
August
1993 - November 1998
Position: PEIMS Secretary. Responsibilities included collecting and
entering attendance and PEIMS data into established database and verify
accuracy according to procedures. Prepared and printed reports, including
attendance reports, grades, class or personnel rosters, end-of-semester
reports, or accounting reports. Maintained physical and computerized
records, including student cumulative folders, progress and failure
reports, class rosters, grade books and schedule changes if applicable.
Processed new student records, including requesting transcripts and records
from other schools. Assisted parents, students and faculty with questions
regarding student attendance. Scheduled parent conferences and staff
meetings. Met established deadlines and maintained confidentiality.
Highlights and successes in the role included:
Developed personal relationships through rapport-building
with parents
Improved student's confidence by giving advice on enrollment
and encouraging to finish the program
Provided the campus Principal with the constant update of
the changing numbers of the campus (reports: daily and weekly)
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