Customer Service Medical Assistant
Resume:
C laudia Parada
***********@*****.***
Los Angeles, CA 90006
P rofessional Summary
Certified Medical Assistant with 4+ years background work in a fast-paced medical
environment. Duties included, but not limi ted to, greeting patients, handling confidential
paperwork, verifying insurance companies, making and receiving patient calls, chart
p reparation and filing. As well as rooming patients, and preparing them for procedures if
requested. Experience in phlebotomy, int ramuscular injections, essential EKG procedure
k nowledge and EHR/EMR understanding. Workers Compensation experience. Bilingual in
Spanish, f lexible and focused on empathetic, patient care. Experience with working under
p ressure and able to multi-task. Easily adaptable and willing to learn new tasks.
Licenses
CMA Diploma/certification
CPR Certification
Phlebotomy certification
H IPPA certification
Skills
Charting expertise
Insurance verification
U nderstands medical procedures
Computer savvy (Windows, Word, Excel, PowerPoint, EHR/EMR)
Bilingual in Spanish
Strong oral and writ ten communication skills.
Documentation procedures expert
CPT and ICD-9 codes Knowledge
Calm and level-headed under during stress
Medical terminology knowledge
Valid California drivers’ license
Reliable t ransportation
Experience in fast-paced environment.
Able to t ranslate to Spanish between patient and doctor.
P rior experience in workers compensation office.
Administering intramuscular injections.
Collecting urine specimens for drug testing.
Examination Room Maintenance.
Storing, Sorting and dispensing medications.
Preparing patients for procedures.
Knowledge of handling busy phones.
Friendly, kind and works well in a team.
General EKG Knowledge
Professional Experience
Conservative Care Specialists
Medical Assistant/Toxicologist March 2014 to
p resent
Worked front and back office from checking in patients, verifying insurances to rooming
patients and collecting urine specimens for drug testing, preparing patient for procedures,
administering int ramuscular injections and taking patient histories. This office setting
required working in a fast paced environment, in a group setting and individual setting.
O ther duties included t ranslating from patient to doctor, imputing patient information in
E HR system, preparing charts for appointments and dispensing medications. I was also
g iven the duty to maintain stocked examination rooms and stocked medicine cabinet. Along
w ith more responsibilit ies given on a daily basis.
Philip Sobol M.D Orthopedic Medical
Group
Medical Records Clerk November
2011
Completed and submit ted clinical documentation in accordance with agency guidelines.
M aintained a clean, orderly and environment. Communicated with doctors on patient files.
Gained experience in workers compensation office, duties included working on patient
authorizations, calling insurance companies, and filing important documents in patient
charts for doctors to view.
Subway Restaurants
Sales Clerk June 2007 to November
2011
Customer service for 5+ years. Duties included opening and closing of the establishment,
customer service, weekly inventory and stocking necessary supplies for the store. Handling
cash and ATM/Debit t ransactions and counting exact money at end of shift.
E ducation
Manual Arts High School
2004-2007
Los Angeles, CA
H igh School Diploma
American Career College
2009
Medical Assistant Certification
Los Angeles City College
2008
General Studies
References Available Upon Request
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