Management Manager

Minakshi Present Address:

********.*****@*******.*** 530 Wayne Dr., Apt 318

********.***@*****.*** King of Prussia, PA

Cell: 484-***-**** 19406

Over 11 years of experience in Finance and Technology Consulting, Change Management, Business Analyst,

Technology Auditing, Release Management, Client Engagement, Vendor Management, Mortgage and Testing

Professional Summary :

• 5 years of experience in Business Consulting with Technology Auditing, Change Management, Release

Management.

• 4 years of experience as a BA in executing wide varieties of IT projects in finance domain. Strong in

communication skills, leadership skills and problem solving skills, and have good Business knowledge and IT

knowledge.

• 2.5 years of experience as Quality Assurance analyst in Banking and Retail industry. Participated in the

various phases of software testing including Integration Testing, System Testing, Internal Acceptance testing and

Regression testing. Extensively involved in entire QA Process and defect management life cycle.

• Have hands-on experience in Software Development Life Cycles (SDLC) and worked in Agile-Scrum

methodologies.

• Have extensive experience in conducting Feasibility Studies, UI Design/capture, Data Analysis, System

Analysis, Gap Analysis, Risks Analysis and Root Cause Analysis. Strong Knowledge of and experience in UML

based methodologies and applications.

Software Cognisance :

Software Packages : MS-Office (Excel, Word, PowerPoint, Visio) MS-Access

Tools : Quality Centre, Clear Quest, Quick Test Pro, Rational Suite (Clear Case,

Clear Quest, Test Manager), JIRA, PlanView, PAC2000, Remedy

Reporting Tools : Crystal Report, Business Object

Career Progression

:

Freelancer, Pennsylvania-USA

December 2013- Till date; Role: Business Development Manager

Activities/ responsibilities:

• Locates or proposes potential business deals by contacting potential partners, discovering and exploring

opportunities.

• Screens potential business deals by analysing market strategies, deal requirements, potential, and financials;

evaluating options,

• Develops negotiating strategies and positions by studying integration of new venture with company strategies

and operations, examining risks and potentials, estimating partners' needs and goals.

• Closes new business deals by coordinating requirements; developing and negotiating contracts, integrating

contract requirements with business operations.

Wells Fargo Bank, India

October 2011 – November 2013; Role: Business System Consultant

Activities/ responsibilities:

• Demonstrated capabilities to meet deadlines with efficiency with collaborative approach

• Results-oriented achiever with excellent track record for identifying opportunities for accelerated growth,

with high quality deliveries for assignments.

• Audit change request in wholesale technology- schedule, emergency or exception.

• Authorized to approve any changes in wholesale technology from India/US.

• Responsible for auditing the change that needs to be elevated to production that includes reporting to the

ECAB -Executive Change Advisory Board Meeting.

• Maintained a 100% SLAs to the request.

• Collaborated with all the stake holders across the globe.

• Co-ordinate with CTO/CIO for high impact, high risk, ENT freeze, MEF freeze, Inside cow Change

• Actively participate in weekly team meeting & checkpoints calls

• Provided training to change requester and development team

• Coaching and mentoring on process and qualitative initiatives within the Organizational functions

Encora Inc, India (Client-Wells Fargo)

January 2011 – October 2011; Role: Sr. Consultant-Release Manager

Activities/ responsibilities:

Primary Responsibilities:

• End to end management of application, database and infrastructure releases within Wholesale LOB.

• Ensure the entire release/incident planning and execution matches upto the defined expectations, thus

mitigating risks, minimizing failures, ensure zero impact to the end users and thus protecting the live

environment.

• Coordinate the execution of releases amongst the various team involved.

• Schedule and facilitate release planning and status meetings to review changes to releases and/ or resolve

scheduling conflicts.

• Responsible for planning, coordinating, and leading production readiness meetings for all software releases

and securing approvals from support teams as well as senior management to continue with production

deployment as per the release schedule.

• Ensure all the software releases adhere to the release process defined.

• Coordinate and lead incident/ release deployment conference calls.

• Act as the point of escalation for issues/conflicts during release deployments.

• Managing & driving Change request, Issues, challenges etc.

• Provide feedbacks, monthly status reports on quality activity metrics, lessons learned, best practices, action

items and process improvement opportunities.

• Provide management oversight, scheduling and training coordination for project activities performed for

project support

• Participate in process improvement and process excellence activities and contribute for functional synergy

• Managing risk through the review and approval of post Analyse Change Controls or late entry of initiatives

into a release through the Release Change Review (RCR) process

Secondary Responsibilities:

• Team management to ensure 12*7 coverage from India.

• Coordinate with the US counterparts on planning the release management groups efforts and work schedule.

• On boarding and training new team members on the tools and process.

Bank of America

November 2007 – January 2011; Role: Business Analyst/Release Management

Activities/ Responsibilities:

Role: Release Management

• Responsible for leading and directing the overall Offshore release management team

• Managing Application deployments, release implementation planning, certification, and release control room

activities

• Assessing initiative risks/issues for release impact and partner with teams to facilitate resolution

• Confirming Initiative and release readiness through review and approval checkpoints

• Managing quality of release throughout release life cycle including all testing phases and defect resolution

through Releasing post-warranty period

• Coordinated the cross-release dependencies and risks with other Technology groups

• Enhancing efficiency through six-sigma

• Formulated the disaster recovery and business continuity plan.

• Managing risk through the review and approval of post Analyze Change Controls or late entry of initiatives

into a release through the Release Change Review (RCR) process

Role: Business Analyst- UDAP

• Collected business requirements from the business users and designed the possible technical solutions

• Created and reviewed business requirements, functional specifications, project schedules, documentation and

test plans.

• Conducted interviews with key business users to collect requirement and business process information.

• Designed and developed Use Cases Diagrams, Activity Diagrams, Sequence Diagrams, and Collaboration

Diagram

• Successfully implemented UDAP developments in card platforms enterprise wise with ontime and within

budget delivery with superior quality.

Role: Team Lead – Testing Communication and Issue Management

• To minimize the defect turnaround time for reducing the testing costs and maximize testing coverage

• Maintaining and tracking the defects status.

• Resolve defect conflicts within the development/testing/Environment team.

• Facilitate Triage

• Responsible for all the communication related to multiple release and facilitate production outage.

• Conducted daily Defect call with all SMEs, RTM, PTM etc.

• Handled adhoc request as per business requirement and facilitated requirement to get necessary approvals

from the change management board.

• Anticipate and takes proactive measures to resolve potential gaps/conflicts and issues that could inhibit

performance

• Responsible for setting Hoshin (goals – Whats and Hows), regular Performance Reviews

• Identification, prioritization and definition of projects aligned with Hoshin and Business Objectives, own

Project Charter, Business Case and realization of benefits

• Responsible for Associate Development, Carrier progression path, mentoring and Coaching

Key contributions:

• Won the business from Accenture, who were supporting Release Management Team. Huge cost benefit to

LoB and business for BACS

• One of Key driver from ITS for LEAD Programme (an organizational level initiative that works for

Leadership, Education, Advocacy and Development of women across Bank of America)

• Recognized as Exceptional Performer for Q1 2009

• Received Platinum Award from Testing Centre of Excellence

• Best Practice (JDI – Just Do It) for Release Management Metrics tool. That reduced reports generation time

by 98%. Huge time saving for Line of Business.

• Learning &Leadership Development SPOC for entire TCoE

• BPM Certified

Role: Business Analyst and Tester – GMO – UAT Front and Middle Office

Middle Office: My role in this team was as Business Analyst .I spent most of my time working with this team, key

job functions were: Activities/ Responsibilities:

• Worked on areas like OTC derivatives trading system. I have good understanding of interest rate

swaps, swaptions, caps & floors, bonds, bond options, bond futures, bond future options etc…

• Monitoring and running nightly Risk and P&L jobs.

• Reconciliation and result analysis

• Raising defects and highlighting functional and performance issues

• Liaising closely with support, developers and analytics team to resolve issues

• Understanding business requirements for new scope/ documentation & testing new scope.

Front Office: Our team was primarily responsible for doing regression testing during the migration of the risk

management system from the NeXT platform to a windows based platform. key job functions were:

Activities/ Responsibilities:

• To create and execute functional test cases from given requirements for regression and new scope.

• Functional, UAT & Regression testing of end of day rates authoring process in multiple time zones.

• Resetting of Trades and Netting of Trades.

• Reconciliation of trades during corporate events.

• Daily testing status reporting to client and highlight issues raised & resolved.

• Also actively participate in other line of business- Functional testing as & when required.

Ocwen Financial Solutions

October 2005 – November 2007; Role: Specialist, Activities/ Responsibilities:

• Worked as Specialist (Business Intelligence) in Global Outsourcing RealTrans and Fulfillment

departments, Generating client reports for clients like Funding America, First America, Credit Suisse etc

• Generating various reports that help in measuring the operational efficiency of the product & various

departments eg. Underwriting, Closing, etc.

• Generating SBU client billing per contract terms on a monthly basis to include reconciliation to

Ocwen and client systems.

• Coordinating with the client in case of direction & support

• Preparing daily & monthly MIS reports.

• Understanding client requirements, documentation & PPT presentation

• Experienced in development of test cases for Business Integration, system integration and user

acceptance Testing.

• Testing the new CR’s for the customer requirements or functionality.

• Attending daily & weekly Status Call with Clients

• Attending conference calls with clients for any clarifications and discussions

• Interacting with Project Manager consistently to meet the business requirements

• Conducted meetings, interviews and JAD sessions with SMEs, business users and stakeholders to

understand their business process and elicit requirements

• Worked with Development & supported them in testing

• Understanding of SLA’S, accomplishing & communicating them to associates.

Mortgage- underwriting/ Loan Servicing /Real Estate/ Billing Issues

Activities/ Responsibilities:

• Handling pre-underwriting: Data Integrity, Property Appraisal, Compliance

• Dealing with US Vendors, brokers, Appraisers and Attorneys for Broker Price opinion and

Appraisals orders

• Handling Outward Assignment- for Default loan servicing. Specialized in Eviction process like

initiating Eviction, coordinating with Attorneys for updates, handling Eviction Portfolios, Foreclosure etc.

• Giving online Training to broker, vendor and appraiser as and when required

• Escrow analysis, Credit reporting, analysis on delinquent mortgages etc

• Taking active part in any special research as & when required

• Authorised to assign work flow, updating/collation and keeping track of team’s work

Saffron Global Ltd., India

October 2004 – September 2005; Role: Sr. Officer; Activities/ Responsibilities:

• Worked for major US and UK Telecom clients like AT&T, Primus and Vodafone

• Understanding the existing process flows

• Worked on PRISM, Mercury Quality Centre

• Good understanding of SIP Trunking etc

• Good knowledge of SDLC

• Analysing slippages and address issues though Root Cause Analysis & Gap analysis

• Perform project retrospection and project closure activities.

• Test data, Test plan & Test case preparation, System test execution, System Integration Testing, User

Acceptance Testing

• Responsible for testing of the new features and functionalities, defect reporting, Test Case Design

• Participated in requirement Gathering Workshops like JAD, Brainstorming etc.

• Identifying deliverable and building a break down tasks.

• Estimating time and cost for each tasks.

• Measuring the ongoing tasks and monitoring the tasks against project management plan and project

performance baseline

• Initiating peer meeting to review progress of the project and create progress report

• Identifying corrective actions in addressing issues

February 2003 – October 2004; Role: Officer; Activities/ Responsibilities:

• Plan, coordinate and interface with Client

• Assignment of work

• Tracking Client Feedback, Quality Check for sales

• Future forecasting & Planning

• Leading Team Hurdle for status & update

• Analyse measurements and metrics data at the organizational level for statistical reporting

• Revenue and monthly variance reporting to top management with trending analysis

Training & Certifications

:

• Situational Leadership and Leadership Communication

• New Manager Integration Program

• Result Orientation & Accountability Management

• Building Relationship Versatility

• Six Sigma Basics

• ISTQB

• ITIL V3

• 2010-13 Code of Ethics; Anti Money Laundering

• 2010-13 Information Protection & Privacy

• 2010-13 Self-Identified Audit Issue

• Various in house Trainings on Configuration Management, Conflict Management, Agile Development,

Process Optimization

Education :

• PG in Business Management: Symbiosis Centre for Distance Learning, Pune, India -2004

• Commerce Graduate from Delhi University, New Delhi, India-2002

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