Customer Service Manager
Resume:
Jessica Reeves
**** ****** **. **********, ** *5071
*****************@*****.***
SKILLS AND TALENTS
Customer Service High Integrity
Written Communication Decision Making and Judgment
Verbal Communication Outgoing
Adaptable Good Work Ethic
Accountable Great Personality
Highly Motivated
PROFESSIONAL EXPERIENCE
JSG Gardendale, AL
Accounts manager
January 2014 – present
Responsibilities:
Bid contract estimates
Recruit workers for jobs
Maintain billing / payment invoices
Quality assurance provider
Marketing
Dominos Homewood, AL
General Manager
February 2012 – January 2014
Responsibilities:
Manage 25 employees pay, raises, and evaluations.
Ensure store is kept to corporate standards.
Process food orders from commissary.
Handle nightly deposits.
Resolve customer complaints while providing excellent customer service.
Filled positions as needed.
Cashier – Cash Manager
May 2011 – February 2012
Responsibilities:
Balance phone calls and walk in customers
Handle all cash flow
Count down money, run reports, count inventory, and close out the store.
Organize driver drops for delivery
Jessica Reeves•205-***-****• *****************@*****.***
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Greet customers entering the store
State Farm Ins.- Billing Department Homewood, AL
Senior Account Rep.
January 2006 – August 2010
Responsibilities:
Served as a liaison between agents and insured’s for billing/payment questions on State Farm Payment Plan accounts
Processed production items and reviewed accounts for errors.
Completed breakdowns on accounts for customers with concerns.
Assisted in training new hires within in the department.
Achieved in self-development classes
Correct bills before sent to insured
Apply payments to accounts
EDUCATION
UMA – Ultimate Medical Academy (Online)
Pursuing Medical Billing and Coding
Expected graduation – February 2015
AIU – American Intercontinental university (Online)
Pursued Business Management
February 2009 – August 2010
REFERENCES
Kevin Paz – 205-***-****
Jacquanetta Williams – 205-***-****
Lakita Latham – 205-***-****
Jessica Reeves•205-***-****• *****************@*****.***
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