Customer Service Medical Assistant

Maria V. Lebron

*** ****** **

Kissimmee, FL ****

C 321-444--5969

********@*******.***

PROFILE

Bilingual: Spanish/English, Proficient at Microsoft Word, Excel, PowerPoint, Outlook, internet savvy

EDUCATION

Associate of Science Degree, Psychology June 2012

Bachelor of Science Degree, Psychology July 2012

Hesser College, Salem, NH

Relevant Coursework:

Child & Adolescent Development

Abnormal Psychology

Interviewing Skills & Case Management

Drugs & Drug Abuse in Society

Deviance in Society

Developmental Disabilities

CERTIFICATIONS

Phlebotomist Certificate Jan. 2010

N.E.C.C., Lawrence, MA

Phlebotomist Certification

P.A.H, Kissimmee, FL June.2013

Medical Assistant/EKG Certificate Awarded

Jumas.com, Lawrence, MA Jul.2004

MEDICAL ASSISTANT EXTERNSHIP

Medical Assistant Extern 6/2004–7/2004

Physical Therapy Associates, Lawrence, MA

Interviewed patients to obtain medical information and measured their vital signs, weight and height

Showed patents to examination rooms and prepared them for the physician

Recorded patients’ medical history, vital statistics and test results in medical records, then filed the records

Prepared and administered medications as directed by the physician

Collected blood, tissue or other laboratory specimens, logged the specimens, and prepared them for testing

Explained treatment procedures, medications, diets and physicians’ instructions to patients

Helped physicians treat patients, handed instruments and materials, performed injections and removing sutures

Authorized drug refills and provided prescription information to pharmacies

Prepared treatment rooms for patient examinations, kept the rooms neat and clean

Cleaned and sterilized instruments and disposed of contaminated supplies

RELEVANT EXPERIENCE

Phlebotomist

Holy Family Hospital, Methuen, MA 1/2010-3\2011

Responsibilities include routine blood drawing

performing blood culture, venipuncture

neonatal heel sticks and capillary punctures

Knowledgeable in the use of standard phlebotomy equipment such as tourniquets; vacutainer tubes and sleeves; butterfly needles and syringes

collect urine drug screens

Able to allay patient fears and elicit collaboration

Skills Instructor 7/1997–7/2003

Fidelity House, Inc., Methuen, MA

Collected information about clients through interviews, observation, and tests

Acted as client advocate in order to coordinate required services or to resolve emergency problems in crises situations

Developed and implemented treatment plans based on clinical experience and knowledge, administered patients medication

Collaborated with other staff members to perform clinical assessments and development treatment plans

Evaluated clients’ physical or mental condition based on review of client information

Took care of patients with mental retardation, assisted patients with their everyday needs including personal care

Scheduled/rescheduled appointments for patients, drove patients to doctor’s appointment with company van

EXPERIENCE

Medical Assistant / Phlebotomy

I Care Clinic Kissimmee, Fl 2/20014 to Present

Taking Patient vital signs

Taking medical histories

Preparing patients for medical test examination

Assisting physician during examination

Explain medical procedure to patient

Sterilizing medical instrument

Calling prescription in to the pharmacy

Administering topical,oral or intramuscular medication

Perform Ekg

Follow up on patient visit

Scheduling patient for medical procedure

Ordering lab test

Follow up patient for labs result,x-ray, mammography and other

Calling Quest for supplies

Keep inventory log and make sure all intramuscular medication are document

Tracking florida shot refrigerator temperature log

Keep medical supplies in all room

Keep patient room clean

Insurance Verification

Administrative Assistant 6/2012-5/2013

Best Choice Abatement Demolition Inc., Lawrence, MA

Greet visitors, handle incoming calls, data entry, customer service, sort and distribute mail, keep track of time and payroll, estimate, invoice also use quickbook.

Designed company logo, business cards and employee t-shirts for marketing purposes

Adhesive Tech 11/2006-10/2008

Appli-tec, Salem, NH

Responsible for packaging material to go out on time, organized and kept track of inventory paperwork

Office Assistant 12/2005–12/2006

Habit Management, Lowell, MA

Customer service, sorted, distributed mail and patient identification cards, assisted with security inside of clinic

Supervised and collected all drug screen samples, provided back up for file room and assisted with telephone calls

Department Supervisor 3/2000–11/2003

Kohl’s, North Andover, MA

Supervised, trained and assigned employees to specific duties in the following departments: Junior, Misses, Casual, Shoes, Seasonal, Customer Service and Cashier, received shipments from truck deliveries and supervised shipment staff

Inventory stock and reordered when inventory dropped to a specified level

Kept records of purchases, sales and requisitions, enforced safety, health and security rules

Promoted from part-time to full-time and from Sales Clerk to Department Supervisor

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