Customer Service Assistant
Resume:
MARIEROSE M. QUIJANO
Fontana, CA 92336
Telephone Number: 909-***-****
E-mail address: *********.*******@*****.***
SUMMARY:
A Foreclosure Specialist and a Title Examiner with experience with compliance, and commercial banking. Strong
title and banking background developed through line and staff positions in various industries. Able to establish
rapport and credibility with diverse groups ranging from employees to Department Managers. Solution–oriented with
an eye toward bottom-line results.
• Mergers and Acquisitions
• Administrative
• Customer Service
• Title Examination
PROFESSIONAL EXPERIENCE
HSBC, Pomona, CA 2012 – 03/2014
FORECLOSURE SPECIALIST
Responsible for managing assigned foreclosure portfolio to ensure that all required time frames are met, complied
with Federal and local laws as well as HSBC Mortgage Services policy and procedures.
• Maintains an awareness of all policies, procedures and practices, laws, regulations and rulings governing
real estate bankruptcy proceedings and collections-related activity.
• Performed research analysis on foreclosure matters as directed.
• Keyed data in computer in managing foreclosure accounts.
• Coordinated with the county assessor’s office in verifying property taxes, legal description and ownership
of the property.
• Identifies, review and clear any and all exceptions that delay the foreclosure process.
• Assisted customers by phone and e-mail regarding issues and inquiries on a particular account.
• Corresponds with internal/external vendors in a professional manner to ensure appropriate action is taken
on all accounts to expedite foreclosure and minimize headline risk.
• Also served as trainer/mentor/supervisor (as needed)
FIRST AMERICAN TITLE COMPANY, Rancho Cucamonga, CA 2011
TITLE EXAMINER
Responsible for examining title files for processing of preliminary reports for opening of escrow on a purchased or
refinanced residential properties.
• Searched title files for the history of the ownership of the property.
• Identified the vestee’s, legal description, liens, judgments, ownership, tax (federal and state) owned by
owner.
MARIEROSE M. QUIJANO Page 2-909-***-****
• Coordinated with Escrow Officers, counties and county assessor’s office in verifying the issues regarding
the ownership of the property and property tax of a particular title file.
• Researched different websites for additional information available regarding the property in question.
Keyed data in computer for final processing of title file.
• Wrote reports and showed the proper codes for processing the title reports.
• Processed the title reports in a timely manner with quality results.
LENDER PROCESSING SERVICES, Irvine, CA 2010
TITLE ASSISTANT/TITLE EXAMINER
Performed as a Title Assistant/Title Examiner for a Title Department and processed all the title reports that had been
opened from Escrow Department. Assigned open accounts to the title examiners for processing of title reports.
• Assisted Department Managers in assigning the accounts to the title examiners for processing the title
reports.
• Communicated with the County Assessor’s Office for verifying the correct tax amount, parcel number,
ownership and legal description of said property.
• Coordinated with external vendors regarding missing documents/information on a property searched.
FINANCIAL TITLE COMPANY, San Ramon, CA 2006-2008
POLICY MANAGER. Title Department
Responsible for providing all title services functions for clients/customers, employees and managers.
• Organized Word Processing Department to ensure the processing of title reports are in compliance, with
quality and processed in a timely manner.
• Attended meetings/seminars regarding new software and managerial skills and developments.
• Ensured customer satisfaction.
• Served as trainer/mentor.
LANDAMERICA TITLE COMPANY, Martinez, CA 1997-2005
WORD PROCESSOR/TITLE EXAMINER
Responsible for processing all reports (preliminary/policy) that were written by the title examiners and
identified the proper coding that need to be applied for the final processing of the reports. Occasionally
served as Department Supervisor.
• Collaborated with the title examiners regarding some issues that may arise on a particular file.
• Typed preliminary/policy reports.
• Proofread all reports to ensure the quality of processing.
• Scanned all documents that need to be uploaded in the computer.
• Copied and distributed reports according to their destination.
• Assisted customer either by phone or by personal regarding questions or issues they may
have.
EDUCATION AND TRAINING
Attended 3 years of college, Polytechnic University of the Philippines. Certified on all Banking Procedures and
Regulations required by the government standards.
SOFTWARE SKILLS: LPS, Microsoft Word, Outlook, Excel, MersOnline, Datatree, Datatrace, Citrix,
MortgageServ, Rekon, FAST, Old Panagon, Century 2 (C2), IAW
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