Customer Service Assistant
Resume:
K yante’ Gadson
*** **** ***** ****** ********** GA
************@*****.***
Education
Clayton State University Morrow, GA
Bachelors of Healthcare Management Conferred July 2014
Experience
Discover Financial Services Phoenix Az
Right Party Contact Specialist/ CMA Miner September 2014-
present
• Primary goal is to build relationships with card members, make right party
contacts, and verify vital information while delivering excellent customer
service skills.
• Responsible for utilize skip tracing tools available to initiate card member
contact and be responsible for supporting and displaying Discover Card
Values.
• Utilize strong Customer Service skills to build rapport with the card members
in order to secure a payment and set them up for future payments.
Dicks Sporting Goods Phoenix, Az
Apparel Associate August 2014- Present
• Fulfill the company defined customer experience by being a friendly, available, customer
focused, excited team member
• Merchandise, and handle freight inbound and outbound.
• Organizing and displaying merchandise to company standards
• Consistently promoting company programs including warranty sales, scorecard, private
label credit card, etc.
• Be involved in stock control and management
Heart 2 Heart Health Services and Hospice East Point, Ga
Administrative Assistant January 2014-July 2014
• Performs and oversee fiscal, staff support, and planning activities.
• Assist in administrative problem solving, program/project planning, development, and
executive goals and objectives.
• Schedules appointments and maintains calendars; schedules, coordinates and facilitates
meetings, facilitates usage, events and travel arrangements as required.
• Assist with billing, as well as employee yearly audits.
Go Auto Exchange Atlanta Atlanta, Ga
Office Assistant December 2013-July 2014
• Assist with sale day financial operations (i.e, payments, bill of sale, sale summaries, and
coupons.
• Assist with dealer registration as well as bidder badge distribution
• Upper and Lower Block Clerk
• Sales and marketing/ project management.
Grady Memorial Hospital Atlanta, Ga
Patient Transport May 2012-March 2014
• Provided rapid, dependable escort service for residents going to medically related
appointments outside of the health and rehabilitation center and functions or services
within the health and rehabilitation center.
• Coordinated the scheduling of medical appointments and transportation services.
• Perform the duties of a Certified Nursing Assistant.
• Schedules appointments and maintains calendars; schedules, coordinates and facilitates
meetings, facilitates usage, events and travel arrangements as required.
Skills
• Create and implement employee development activities.
• Skilled in delegating task and motivating teams to achieve goals that are set forth.
• Excellent in presenting and communicating ideas effectively.
• Computer proficient in areas that include; Microsoft office, QuickBooks, data entry,
payroll, written and verbal communication.
Internship
Manor Care Health Services of Decatur Atlanta, Ga
Office Assistant/Human Resources Summer 2013-July
2014
• Works closely with the buildings Administrator, Business Office Manager, and Human
Resources to ensure Quality Assurances/ Customer Service Improvement
• Assists with the company's Voluntary Arbitration Program.
• Helps with company compliance, financial stability of patient, insurance payout, and
admissions of all patients.
• Provides payment information for patients as well as families upon request.
Attends meetings with business office coordinator in order to produce financial reports
League of Women Voters of Georgia Atlanta, Ga
Office Assistant Summer 2013-Fall 2014
• Help with Medicaid expansion project initiative as well as voter opportunities and
community awareness. Prepare project charter for Medicaid town hall meetings
• Assist with social media department.
• Update website, document and live blog events
• Maintain calendar and support event logistics.
Certifications
• CPR and AED certification from the American Heart Association (present)
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