Customer Service Development
Resume:
Elisabeth O’Malley Kostner
Middle Village, NY 11379
Experience
Jacks Chedbred Long Island City, NY
Lead Baker May 2014 current
Prep and production for markets and wholesale orders
Costing for menu items
Managing staff
Weekly ordering and inventory
Menu planning and devolpment
54 Below New York, NY
Pastry cook November 2013 May 2014
Production of tarts, breads, cookies, and other pastries
Plating desserts for service
Assisting Exec Chef in preparing new menu items and recipes.
Shipwreck Grill Point Pleasant, NJ
Pastry Sous Chef Summer 2013 Season
Dessert production
Plate desserts
Manage pastry cooks
Assist in recipe development and menu planning
Maria’s Italian Bakery Novi, MI
Pastry Chef December 2012 June 2013
Responsible for all pastry production
Recipe development
Menu planning
Ordering ingredients
Chop House Ann Arbor, MI
Dessert Plater October 2012 December 2012
Set up and close down dessert station
Enlighten customers about desserts
Design plates in a quick and creative fashion
Whole Foods Market Ann Arbor, MI
Mixer / Cake Decorator October 2011 December 2012
Mix recipes: scones, banana bread, cookies, muffins, cornbread, and more.
Decorate cakes
Research and present new recipes to improve or add new product
Preparing all items on schedule
Zingerman’s Bakehouse Ann Arbor, MI
Baker August 2010 October 2011
Mix recipes
Laminate dough
Assemble croissants and danish, about 300 per shift
Bake muffins, scones and other pastries
A&G Bakery North Babylon, NY
Baker/Cake Decorator April 2005 April 2010
Cut, fill, and decorate cakes and pastries
Design cakes using buttercream
Mix Recipes
Customer service
Open and close the store
Ensure standards are met in front of house
Education
Washtenaw Community College
Ann Arbor, MI
2011 2013
Several courses in Baking and Pastry Arts program
Suffolk County Community College
Brentwood NY
2005 2008 Liberal Arts Program
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