Customer Service Sales

Olesya Gerasymenko

**** *. ****** ***. *******, IL 60641

Phone: 818-***-**** E-Mail: ***.*****@*****.***

About me

Born and raised in Kyiv, Ukraine, I speak

Ukrainian, Russian, and English fluently, and have worked and traveled

throughout the country, including Crimea. During Maidan, I was active in

the Ukrainian diaspora, and was head of a fund that raised over $100,000

for the families of the fallen, the "Nebesna Sotnya", or "Heavenly

Hundred".

Education

Linguistic State University in Kyiv,

Ukraine

September 1996- July 2001 Bachelors degree - English/Russian/Ukrainian

(professional interpreter program)

Employment

Customer Service Rep - BayRu LLC June

2014- September 2014 Responsibitilities: interpreting, resolving

customer concerns&helping them navigate websites; reconciling cultural

differences; tracking orders; expediting the shipping process; complying

with regulations and procedures.

Assistant to Olena Podoleva, Vice President, Ukrainian Chamber of Commerce

October 2008-January 2013 Responsibilites: interpreting, organizing

events; public relations; administrative support; monitoring and

supervising administrative staff; research; writing; official

correspondence; preparing reports, presentations, and briefing papers;

recruiting junior staff; delegating responsibilities; booking travel

arrangements for management.

Guide, Ukraine Culture Programs, cruise liners "Chervona Ruta","Marshal

Koshevoy"May 2006-October 2010 Responsibilities: tour groups of 20 and 50

persons, from airport pickup through airport dropoff; organizing over a

dozen tour itineraries annually; liaison between the cruise operator and

tour operators; customer satisfaction; customizing itineraries; promotional

materials; scheduling for groups and individuals; escorting passengers

onboard; leading tours to factories, public buildings, museums in Kiev,

Kaniv, Zaporizhiya, Odessa, Kherson, Sevastopol, Yalta, Bahchisarai;

compliance with tour operator and cruise line regulations and safety

practices.

Chemical/Production Materials Buyer, Coca Cola Beverages-Ukraine

June 2005-September 2005

Responsibilities: interpreting, buyer specialist in purchasing department,

negotiated and placed orders for laboratory/plant chemicals, materials,

goods necessary for manufacture/bottling of Coca-Cola, Sprite and Fanta.

Sales Manager, Helios Paint and Dye (Slovenia)

October 2004-May 2005

Responsibilities: interpreting, negotiated contracts with major Ukrainian

construction companies; acted as a consultant on proper use and and

application of dyes and paints; analysis of clients' techniques

Logistics, Sales, Production/Delivery specialist, preform plant "Alex Pack"

March 2002-October 2004 Responsibilities: interpreting, liasion to the

Board of Directors; assistant to the sales department; promoted to a

management position in logistics, coordinating work between financial,

sales, plant and delivery departments.

"Interrybtorg" (Russian fishing concern with operations in Denmark, Norway)

July 2001-March 2002 Responsibilities: interpreting,

secretarial, translation and interpretive services; administrative support;

intimately involved in the process of negotiating industrial-scale fish

purchases, sales, and deliveries; assistant to the President and owner

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