Customer Service Sales
Resume:
PATRICIA S. DUDLEY
****************@*****.***
Loganville,Georgia www.linkedin.com/in/dudleypatricia/
OFFICE MANAGEMENT PROFESSIONAL
Detail-oriented, goal-focused, and success-driven Bookkeeper and Office
Management Professional who is known for improving processes and
contributing to organizational growth. Exceptional customer relations
skills paired with unparalleled ability to generate revenue growth. Keen
knowledge of accounts receivable and other general accounting functions.
Proven capacity to take initiative and to develop procedures that increase
efficiency. Demonstrated record of success organizing multiple tasks,
indentifying and resolving problems in a timely manner, and providing
visionary leadership. Excellent communication skills. Proficient in
Microsoft Office Suite.
Bookkeeping ( Data and File Maintenance ( Revenue Growth
Expert Customer Relations ( Problem Resolution ( Process Improvement (
Accounts Receivable ( Sales Banking Services ( Office Management and
Operations ( Scheduling
ACCOMPLISHMENTS & CAREER HIGHLIGHTS
Bookkeeping
o Created and maintained thorough spreadsheets.
o Performed general accounting functions and maintained thorough
accounting records.
o Accurately calculated and verified invoices.
o Consistently improved upon processes and increased overall
efficiency.
o Implemented more effective filing system.
Office Management
o Organized tasks of office and sales staff.
o Fostered an environment of consistent learning and cross-training.
o Incorporated innovative motivational tools such as sales
competitions and incentives.
o Encouraged teamwork among all staff.
o Developed expert knowledge of all team-member functions to avoid
gaps in operation during absences.
o Identified and resolved problems in a timely and efficient manner.
Customer Relations
o Responded to phone inquiries from customers.
o Addressed customer concerns and reversed desire to cancel service.
o Demonstrated active listening skills to fully understand customer
needs.
o Consistently exceeded sales goals.
o Provided viable training to staff members on sales and customer
service techniques.
o Exhibited expert knowledge of services offered and conveyed
professionally to customers.
o Cultivated lasting relationships with customers, resulting in repeat
business opportunities.
PROFESSIONAL EXPERIENCE
ARROW EXTERMINATORS, Atlanta, GA
2006 - 2013
Wildlife Office Manager - Termite Administrator and Scheduler
Office Manager, Customer Service Representative
ELITE SERVICES, Loganville, GA,
2003 - 2006
Office Manager, Accounts Receivable Clerk, Operations Director
BRAND BANKING COMPANY, Lawrenceville, GA
2001 - 2003
Bookkeeper, Proof Operator, Reader/Sorter Operator
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Patricia S. Dudley
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SELF-EMPLOYED, Loganville, GA
1999 - 2001
Childcare Provider
WALTON BANK & TRUST, Monroe, GA
1998 - 1999
Bookkeeper, ATM Teller, NSF Clerk, Wire Transfer
Additional Professional Experience:
Childcare Services (1996 - 1998)
Federal Reserve and Brokerage Specialist, Wachovia Bank & Trust (1979 -
1995)
EDUCATION
FORSYTH TECHNICAL COLLEGE, Winston-Salem, NC
A.A.S. in Business Administration
Professional Development
Securities Processing Course - Interaction Training Program
Effective Writing Training Program
Time Management Training Program
Introduction to Supervision Program
AWARDS AND RECOGNITION
Recognized as #1 Sales Person in Georgia for three consecutive years for
achieving more than $210,000 in revenue generation. Named to Pinnacle Club
and Chairman's Club.
COMMUNITY INVOLVEMENT
Volunteer participant in Children's Healthcare Christmas Parade
Led 13-week Grief Share Group to help others through grief process
Led Joy Club, which provided Bible instruction to children ages 3
through 12.
Contact this candidate