Customer Service Sales

Jaime Vale

Chillicothe, OH

***********@*****.*** - 740-***-****

• To be engaged to a dynamic organization that will further enhance, develop and cultivate my knowledge

and skills in the field of business.

• To expose oneself in different areas of work responsibility and to enhance interpersonal relationships.

• To have a rapid growth on my professional career.

II. Professional Qualification

• Goal oriented giving utmost importance in the accomplishment of tasks at hand in due time.

• Resourceful, creative and assertive in finding ways to solve analytical problems.

• Work-motivated and performance-driven professional and willing to travel extensively.

• Skilled professional who desires to further develop education in the aspect of business administration and

eager to learn other areas as well.

WORK EXPERIENCE

International Sales and Marketing Coordinator/Export Analyst

19F LKG Blg. Ayala Ave.,

Makati City 1226

Responsibilities:

• Coordinating the stakeholders in making and preparing reports, Price List, Sales Report, Export by

Geography, Order Detail Report, Close Out Account Sales Report, Price Change Form, Pricing Verification,

Transfer Price List, Deductions, Catalog to ensure business is running smoothly.

• Back up for Customer Service for end - to - end process.

Process Expert, Administrator

Customer Experience

Business Address Analyst, Dry and Reefer Export, Pakistan OTCS

Maersk Global Service Centres (Phils.) Ltd.

17/F Wynsum Corporate Plaza, F. Ortigas Jr. Road, Ortigas Center, Pasig City

Responsibilites:

• Executes export customer service processes as per global design of the A.P. Mollaer Maersk's

standards.

• Functions as the business analyst of Maersk Pakistan Dry and Reefer customers; Assists with the

export documentation, vessel audit, hold reports, and provides export solution via email. Team

Leader, Business Address Handlers.

• Communicate proactively with country partners and customers, and any other relevant

stakeholders involved in Maersk Line's businesses.

• Help arrange internal audit to ensure the production team always comply with standard working

procedure and SOPs and Facilitate process analysis and workflow that will lead to improvements

in the process or development of automation projects

• Provide end-to-end management of our customers' shipments - take ownership.

Sr. Associate, Customer Experience

South Africa Team

Maersk Global Service Centres (Phils.) Ltd.

17/F Wynsum Corporate Plaza, F. Ortigas Jr. Road, Ortigas Center, Pasig City

Responsibilities:

• Handles Dry, Reefer and Special Cargo shipments as per manual, guidelines and policies. Assist

customers with their issues keeping close communication with South Africa's front office

counterparts and co-workers locally in order to ensure prompt exception handling and needed

follow up to secure business as a team.

EDUCATION

Mindanao State University- Iligan Institute of Technology

2007 to 2011

Zamboanga Del Sur National High School

2003 to 2007

Balongbalong Elementary School - Manila

1997 to 2003

Bachelor of Science in Business Administration

College of Business Administration and Accountancy

ADDITIONAL INFORMATION

Skills

Proficient in Microsoft Windows Office tools such as Word, Excel, PowerPoint, and Outlook and in navigation of

different Windows Operating Systems such as XP, VISTA and WINDOWS 7. Equipped with excellent customer

service and people management skills. Proficient in both conversing and writing in the English language. Fast

learner, analytical, resourceful and can perform duties and responsibilities under minimal supervision.

Contact this candidate