Technical Support/Customer Service/ Adminstrarive Assistant
Resume:
DAWN M. WALTERS
Marietta, GA 30067
E-mail: ***************@*****.***
SUMMARY OF QUALIFICATIONS
• Over 11 years of technical support and technician experience in the corporate environment.
• In-depth understanding of computers, mobile devices, networking, and software.
• Proven ability to provide customer support in changing out hard drives, rebuilding machines and
upgrading memory.
• Extensive knowledge of and experience providing support for Microsoft Windows laptops,
desktops and network connectivity for various users.
• Strong leadership qualities, with the ability to communicate effectively within all levels of the
organization through written and oral communication.
• Excellent communication and interpersonal skills.
• High sense of diligence and ability to effectively multi-task several complex assignments with
tight deadlines.
• Great ability to work independently and with a team.
• Proficiency in developing excellent relationships with co-workers and customers.
• Remarkable skill at organizing work and resolving problems that arise in day to day activities.
• Deep ability to institute and conduct all phases of office procedures .
PROFESSIONAL EXPERIENCE
CARE GIVER - WALTERS FAMILY, QUEENS, NY
2011-2013
• Responsible for grocery shopping and preparing meals.
• Cleaning the home, laundry and ironing.
• Assist with Bathing, dressing, and grooming, help with the feeding.
• Run errands to pickup prescriptions and paying bills.
• Accompanied to doctor’s and treatment appointments
C&C ENTERPRISE TRUCKING COMPANY, DOUGLASVILLE, GA
Customer Service/Administrative Assistant 2009-2011 P/T
• Assist in managing the day-to-day shift activities of schedule the employees.
• Prepared and sorted source documents, and identifies and interprets data to be entered.
• Prepared transportation schedules, routs and dispatch for truck driver.
COMPUTER GENERATED SOLUTION, INC., ATLANTA, GA
Contractor for IBM/LENOVO, 2004-2009
• Provide Technical Support for residential, business, corporate, and business partners.
• Troubleshoot and resolve all hardware, software, and configuration issues for IBM ThinkPad and
desktop computers and Lenovo laptop and desktop computers.
• Troubleshoot for Windows XP and Vista operating systems software.
• Train and mentor new Technical Support Representatives.
• Demonstrated background researching and implementing innovative solutions to technical
problems.
• Evaluate new information systems, products, and services to improve end-user experience.
IBM CORP., ATLANTA, GA
Southeast Region Customer Service/Administrator Specialist, 1996-2004
• Worked directly with Customer Service Manager to resolve escalated support requests.
• Liaison with client help desks and national account managers updating critical calls and providing
updates for special projects.
• Train and mentor new Customer Service Representatives.
• Provide assignment reports to field technicians detailing daily projects.
SHOE GALLERY WAREHOUSE, ROSWELL GA
Retail sale Representative, 1997-2005 P/T
• Responsible for providing the help and support to the customer to chose the right type of footwear
according to their requirements. Answer their queries and solve their problems.
• Monitor and organize the floor coverage to drive the sales.
• Able to handle all duties regarding to clerical and customer service.
• Handling the requests and inquiries of customer.
• Checked all merchandise due to their purchase orders or credit card charges, types and unites that
are received.
• Prepared receiving reports that involves vendor, purchase order number, number of cartoons and
data received.
• Update record of log sheets including shipper name, bill of landing number, purchase order etc.
• Keep records on used stock and damaged stock.
• Marking of stock items using stamps, identification tags, electric marking tools or other labeling
equipments.
• Items that are packed or unpacked are stocked on shelves in stockrooms, warehouses.
• Answered customers’ questions, and provided information on procedures and policies.
• Done various other duties as assigned.
ALEXANDER’S REGO PARK SHOPPING CENTER INC., QUEENS NY
Retail sale Representative 19983-1985 P/T
• Open and close cash registers, performing tasks such as counting money, separating charge slips,
coupon, and vouchers, balancing chase drawers.
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Ticket, arrange and display merchandise to promote sales.
• Compared merchandise invoices to items actually received to ensure that shipments are correct.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Took inventory and examined merchandise to identify items to be reordered or replenished.
• Stocked shelves, racks cases, bins, and tables with new or transferred merchandise.
• Received, opened, unpacked and issued sales floor merchandise.
• Cleaned display case, shelves, and aisles.
• Resolved customer complaints.
EDUCATION & TRAINING
Institute for Applied Medical Technology, Queens, NY Phlebotomist
Queensborough Community College, Queens, NY Medical Lab Technician
TECHNICAL SKILLS
• Proficient in Microsoft Office, Word, Microsoft Windows 2000, Windows XP, Vista, Lotus Notes.
BM Lexmark Printers and IBM PC’s Decision Data 3761, AT&T System 75, IBM 3278 S/36,
Compaq/AST Bravo, AT&TWGS 6386 and Quaterdeck 240, Thinkpads/Desktop Computers and
Lenovo Laptop/Desktop Computers.
Contact this candidate