DAWN M. WALTERS

**** ***** **** **

Marietta, GA 30067

678-***-****

E-mail: acf610@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

• Over 11 years of technical support and technician experience in the corporate environment.

• In-depth understanding of computers, mobile devices, networking, and software.

• Proven ability to provide customer support in changing out hard drives, rebuilding machines and

upgrading memory.

• Extensive knowledge of and experience providing support for Microsoft Windows laptops,

desktops and network connectivity for various users.

• Strong leadership qualities, with the ability to communicate effectively within all levels of the

organization through written and oral communication.

• Excellent communication and interpersonal skills.

• High sense of diligence and ability to effectively multi-task several complex assignments with

tight deadlines.

• Great ability to work independently and with a team.

• Proficiency in developing excellent relationships with co-workers and customers.

• Remarkable skill at organizing work and resolving problems that arise in day to day activities.

• Deep ability to institute and conduct all phases of office procedures .

PROFESSIONAL EXPERIENCE

CARE GIVER - WALTERS FAMILY, QUEENS, NY

2011-2013

• Responsible for grocery shopping and preparing meals.

• Cleaning the home, laundry and ironing.

• Assist with Bathing, dressing, and grooming, help with the feeding.

• Run errands to pickup prescriptions and paying bills.

• Accompanied to doctor’s and treatment appointments

C&C ENTERPRISE TRUCKING COMPANY, DOUGLASVILLE, GA

Customer Service/Administrative Assistant 2009-2011 P/T

• Assist in managing the day-to-day shift activities of schedule the employees.

• Prepared and sorted source documents, and identifies and interprets data to be entered.

• Prepared transportation schedules, routs and dispatch for truck driver.

COMPUTER GENERATED SOLUTION, INC., ATLANTA, GA

Contractor for IBM/LENOVO, 2004-2009

• Provide Technical Support for residential, business, corporate, and business partners.

• Troubleshoot and resolve all hardware, software, and configuration issues for IBM ThinkPad and

desktop computers and Lenovo laptop and desktop computers.

• Troubleshoot for Windows XP and Vista operating systems software.

• Train and mentor new Technical Support Representatives.

• Demonstrated background researching and implementing innovative solutions to technical

problems.

• Evaluate new information systems, products, and services to improve end-user experience.

IBM CORP., ATLANTA, GA

Southeast Region Customer Service/Administrator Specialist, 1996-2004

• Worked directly with Customer Service Manager to resolve escalated support requests.

• Liaison with client help desks and national account managers updating critical calls and providing

updates for special projects.

• Train and mentor new Customer Service Representatives.

• Provide assignment reports to field technicians detailing daily projects.

SHOE GALLERY WAREHOUSE, ROSWELL GA

Retail sale Representative, 1997-2005 P/T

• Responsible for providing the help and support to the customer to chose the right type of footwear

according to their requirements. Answer their queries and solve their problems.

• Monitor and organize the floor coverage to drive the sales.

• Able to handle all duties regarding to clerical and customer service.

• Handling the requests and inquiries of customer.

• Checked all merchandise due to their purchase orders or credit card charges, types and unites that

are received.

• Prepared receiving reports that involves vendor, purchase order number, number of cartoons and

data received.

• Update record of log sheets including shipper name, bill of landing number, purchase order etc.

• Keep records on used stock and damaged stock.

• Marking of stock items using stamps, identification tags, electric marking tools or other labeling

equipments.

• Items that are packed or unpacked are stocked on shelves in stockrooms, warehouses.

• Answered customers’ questions, and provided information on procedures and policies.

• Done various other duties as assigned.

ALEXANDER’S REGO PARK SHOPPING CENTER INC., QUEENS NY

Retail sale Representative 19983-1985 P/T

• Open and close cash registers, performing tasks such as counting money, separating charge slips,

coupon, and vouchers, balancing chase drawers.

• Describe merchandise and explain use, operation, and care of merchandise to customers.

• Ticket, arrange and display merchandise to promote sales.

• Compared merchandise invoices to items actually received to ensure that shipments are correct.

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

• Took inventory and examined merchandise to identify items to be reordered or replenished.

• Stocked shelves, racks cases, bins, and tables with new or transferred merchandise.

• Received, opened, unpacked and issued sales floor merchandise.

• Cleaned display case, shelves, and aisles.

• Resolved customer complaints.

EDUCATION & TRAINING

Institute for Applied Medical Technology, Queens, NY Phlebotomist

Queensborough Community College, Queens, NY Medical Lab Technician

TECHNICAL SKILLS

• Proficient in Microsoft Office, Word, Microsoft Windows 2000, Windows XP, Vista, Lotus Notes.

BM Lexmark Printers and IBM PC’s Decision Data 3761, AT&T System 75, IBM 3278 S/36,

Compaq/AST Bravo, AT&TWGS 6386 and Quaterdeck 240, Thinkpads/Desktop Computers and

Lenovo Laptop/Desktop Computers.

Contact this candidate