Customer Service Manager
Resume:
Susan A. Horner
Apt. 4208
Newnan, Georgia 30265
Cell: 678-***-****
*********@****.***
Skills Profile
Well rounded Administrative/Clerical Assistant skilled in customer service with a high standard for quality work. Experienced in compiling and
maintaining programs reports including those that must comply with local, state, or federal agency guidelines. Skilled in customer billing,
accounts receivable/payable, payroll, expense reports, inventory control, computer programs; Microsoft Word, Excel, Works, Publisher, Power
Point, SASI, Peachtree Accounting, QuickBooks, general office procedures.
Work History
Leasing Consultant, Stillwood Farms, Newnan, GA September 2013 Present
Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.). Immediately record all telephone and in
person visits on appropriate reports. Files own guest cards and maintain according to established procedures. Inspect models and available
“market ready”, communicate related service needs to Property Manager. Demonstrate community and apartment/model and apply product
knowledge to clients needs by communicating the features and benefits; close the sale. Have prospect complete application and secure deposit in
accordance with the company procedures and Fair Housing requirements. Update availability report, process applications for approvals. (i.e.,
credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding
status. Ensure apartment is ready for resident to move in on agreed date. Immediately follow up on prospects that did not close and attempt to
close sale again. Secure new resident’s signature(s) on appropriate paperwork prior to move in. Orient new residents to community. Assist in
monitoring renewals. Distribute and follow up on renewal notices. Monitor advertising effectiveness. Gather information about market
competition in the area and file. Represent the company in a professional manner at all the times.
Office Administrator, Flavor Infusion, Newnan, GA. – November 2012 September 2013
Greet clients, answer multiple phone lines, prepare copies, Fed Ex and mass USPS mailings, schedule appointments. Reconcile Accounts payable
& receivables accounts, prepare tax documents, Payroll (weekly & semi monthly, confidentiality & purchase agreements, QuickBooks purchase
orders, invoices, production orders, bill of laden. Prepare proposal letters & proposals presentations, marketing presentations & tradeshow
brochures.
Administrative Assistant/Receptionist, Tiernan & Patrylo, Peachtree City, GA February2008 October 2012
Greet clients, answer multiple phone lines (12), prepare copies, project notebooks, Fed Ex and mass USPS mailings, schedule appointments, plot
architectural drawings. Prepare Notice of Commencements, scopes of work, sub contracts, confidentiality & purchase agreements, bill of sales
and close out documents for operation & maintenance manuals. Prepare proposal letters & proposals presentations, marketing presentations, case
studies & tradeshow brochures. Reconcile Accounts payable statements.
Secretary/Registrar Elementary School, Coweta Co. BOE, Newnan, GA August 2002 July 2007
Greet Guest, answer multi line phone (4), general office procedures, filing, preparing copies, faxing documents, sorting mail. Maintain Student
Transcripts, Registration, Withdrawals, Transfers and Daily Attendance of 776 Students in SASI program and hard copies. Compiled & managed
SASI, County, State and Federal reports in connection with the Federal mandated No Child Left behind Act. Composed parent letters and memos
in regards to child’s attendance records, proof of residence and upcoming events. Paraprofessionals assisting six First Grade teachers, preparing
copies, lesson plans, recording grades in computer system, assist classes with projects, providing additional one on one instruction to students
when needed. Substitute Teacher for grade levels Pre K – 12th, maintaining an average class size of 25 students while implementing instructions
and lesson plans left for that time period.
Federal Reserve Account Adjustment Manager, Bank South, College Park, GA January 1989 May 1992
Examined complaint and processed adjustments daily ensuring compliance with rules and timelines. Reviewed daily adjustment reports,
microfilm, related documents and correspondence to determine discrepancies and responsibility for errors. Provided support for research and
resolution of discrepancies related to reconciliation of Federal Reserve Account. Performed other duties as assigned.
Office Manager Assistant, Essential Parts Fleet Industrial, Fayetteville, GA July 1986 January 1989 & July 1996 March 1998
Compiled and maintained weekly employee time, payroll, sales tax reports, shipping/receiving, inventory control, accounts receivable and
payable reports preformed other duties as assigned .
Education
Fayette County High School, Business, Fayetteville, GA 1984 1988
Typing, data entry, basic bookkeeping, filing, phone etiquette, Lettering and Layout, Design
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