Customer Service Staff

Lisa A Gray

*** ****** ***

Columbus, OH *****

614-***-**** (cell)

Experience

YMCA of Columbus (Grove City branch) April 2005 to Present

Promote safety of facilities for staff, members and guests.

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Train new facilities staff.

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Teamwork with staff on personal interaction with members and guests.

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Bring safety issues to Senior Building Director.

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Assist with day to day maintenance and building issues.

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Imagine Groveport Community School October 2008 thru June 2010

Teamwork with Teachers to provide structured educational and emotional needs to the

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Special Education Department.

Acted as PTO Liaison between parents and staff of the preparatory building.

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Multi tasked between teachers and students schedules.

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Worked in team oriented professional development projects.

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Red Roof Inn April 2000 thru May 2005

Perform nightly audit of financial records, issue corporate billing statements.

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Created training manual for front desk reservations staff.

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Train new front desk personnel.

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Process and modified guest reservations.

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Resolved guest billing disputes and complaint issues.

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Create employee schedules process hourly and per room payroll.

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Ohio Tuition Trust Authority November 1990 thru April 1997

Assist Deputy Director with monitoring investments and college tuition payouts.

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Prepare daily bank transfers.

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Reconciliation of eight monthly bank statements with Excel spreadsheet.

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Record procedures for data operation duties.

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Supervise and train temporary employees.

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Data processing for entire agency.

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Process ACT purchases.

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Process monthly audit of System to Financial Records.

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Answered Customer Service hotline.

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Education Associates Degree in Business Management; Columbus State Community College

Skills Excellent written and oral communication skills, trained in Microsoft Office Suite, Multi

tasked oriented, 10 years plus in training and supervising employees, 15 years plus

in customer service and data processing.

References Available Upon Request

Tim Snyder

Facilities Director

Hilliard/Ray Patch Family YMCA

4515 Cosgray Rd.

Hilliard, OH 43026

614-***-**** – YMCA

614-***-**** Cell

Deanne Sheward

Logistics Supervisor

CTDI

880 Geneva Ave.

Columbus, OH 43223

614-***-**** – Cell

Williard Brown

1678 River Bend Rd.

Columbus, OH 43223

614-***-**** – Cell

Fran McBee

3508 Starry Night Loop

Castle Rock, CO 80109

714-***-**** cell

Susan Draves

3104 Kings Realm Ave.

Columbus, OH 43232

614-***-**** home

714-***-**** cell

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