Customer Service Human Resources

Yolanda Gasca

626-***-**** (Cell) ******@*****.***

SUMMARY OF QUALIFICATIONS

HR MANAGER: 4 + years experience

PAYROLL MANAGER: 5 + years experience

ADMINISTRATIVE ASSISTANT: 14 + years experience

• Excellent Customer Service and professional skills

• Bilingual (Spanish) Written and Spoken

• Business School Diploma

ACCOUNTING/COMPUTER SKILLS

10 key by touch Kronos EV3/HRIS Windows XP/Vista/07

People Trak Cognos AS 400 System MS Office 2007

Peachtree / ADP Infinium Timberline MS Office 2010

PROFESSIONAL EXPERIENCE

October 2012 to Present

J-M Squared dba Silver Saddle Saloon - HR Manager/Payroll/A/P

HR Manager Functions:

• Maintain all necessary documents to ensure compliance with gaming regulations.

• Work and cooperate with outside Human Resources firms to establish the policies used at J-M Squared.

• Oversee the hiring and termination process, including reporting to all corresponding agencies including but not

limited to gaming, unemployment and child support agencies.

• Conduct the interviewing and pre-screening process for all applicants, including maintaining background check and

drug test results.

• Conduct initial insurance enrollment and changes for employees to the benefit plans.

• Ensure all new employees complete the required documents and are oriented with respect to benefits and other

company policies and procedures.

• Administer and process employee benefits programs by advising employees of eligibility; provide application

information; help with form completion, explain enrollment options; obtain paperwork and signatures for benefit

programs and enter the elected benefit deductions in ADP.

• Maintain employee personnel files and ensure required licenses are up to date.

• Act as a role model to other employees. Meet the attendance guidelines and adhere to regulatory, departmental and

company policies.

• Ensure all new employees complete the required documents and are oriented with respect to benefits and other

company policies and procedures.

Payroll Functions:

• Process bi-weekly payroll to include: verification of dates, names, time in and out, and the number of hours worked,

break down all hours by regular and overtime hours.

• Reconcile hourly clock-in and clock-out punches, PTO hours and meals.

• Ensure payroll reports are correct and make approved changes as necessary.

• Enter and process data information in ADP on a timely manner.

• Enter the set up profile for new hires and ensure changes were inputted for pay increases, direct deposits, status

changes, add, or deletes to insurance benefits and garnishments.

• Process manual checks when needed; distribute checks to employees on a bi-weekly basis per company procedures.

• Process verification of employment documents and file documents as require.

Yolanda Gasca, contd.

A/P Functions:

• Enter all transactions into Peachtree Complete Accounting System

• Balance out month end reports

• Prepare and submit Sales and Use Tax and Nevada Gaming Commission Taxes.

• Balance Credit Card transactions

• Enter our Daily Bankroll, Deposits, Table Games and the Drop transactions on a daily basis.

• Enter all invoices in a timely manner and coordinate with the GM when invoices need to be paid.

• Cut vendor checks and mail out payments when due.

• Maintain vendor records and keep a good relationship with distributors.

December 2011 to October 2012

Younger Brothers Companies - HR Specialist

• Assisted all employees within our nine entities.

• Responsible for new hires, conducted drug tests and processed e-verify.

• Administered employee benefits programs by advising employees of eligibility; provided application information; helped with form

completion, explained enrollment options.

• Operated data entry equipment; coded information; resolved problems; completed human resources logs.

• Submitted election of benefits to vendors and processed deductions in Timberline.

• Audited and processed Health Insurance bill summaries for payment.

• Helped employees by answering questions related to unpaid medical bills and benefit coverage; responding to requests.

• Maintained employee confidence by keeping human resources information confidential

April 2011 to November 2011

AppleOne Employment Services - Pechanga Resort & Casino

Benefits Specialist

• Met with all P/T and F/T Team Members who became eligible for benefits.

• Processed qualifying events (adding/deleting dependents), court orders, and cancellation of benefits.

• Activated benefits for new hires and processed Cobra paperwork for all terminated Employees.

• Assisted Team Members with all issues pertaining Health Benefits, Medical, Dental and Vision coverage, Life,

AD&D, STD and LTD policies, change of beneficiaries, cancellations and re-instatement of benefits and 401K

issues.

• Processed all Charges/Reimbursements and submitted to the Payroll department.

• Assisted with Open Enrollment for over 3,500 Team Members.

Business Center Attendant

• Assisted all departments and Hotel guests with Business related needs: Facsimile, Photocopies, Laminating,

Binding, Laser printing, FedEx, UPS and Mail services.

November 2004 to December 2008

SelectBuild Integrated Construction Services

HR Coordinator

• Assisted over 3,500 employees within the company’s different trades.

• Maintained human resources records by recording new hires, transfers, terminations, changes in job classifications, raises, merit

increases and demotions.

• Administered employee benefits, 401K and disability programs by advising employees of eligibility; providing application

information; helping with form completion, verifying submission and notifying employees of approvals.

• Processed leave of absences, leave requests, FMLA requests, vacation and personal time off.

• Oriented new employees, provided new hire information packets and conducted open enrollment benefit meetings.

• Distributed benefit orientation notices, explained enrollment options, assisted with online enrollments and obtained paperwork and

signatures for benefit programs.

• Processed DETR (EDD) forms, wage garnishments, court orders and other payroll related information.

• Verified human resources data by correcting rejected reports and code errors.

• Ensured compliance with legal requirements (i.e. COBRA, FMLA HIPPA and WC).

• Provided excellent customer service by answering questions and responding to requests.

Yolanda Gasca, contd.

Payroll Manager

• Responsible for processing over 1,000 hourly timesheets and wage payroll on a weekly basis.

• Prepared weekly/monthly reports for management.

• Determined payroll liabilities and resolved payroll discrepancies.

• Provided payroll information; maintained payroll operations; maintained employee confidence and protected

payroll operations.

• Processed daily timesheets to include: verification of dates, names, ID numbers, job classification, time in and

out, and the number of hours worked, break down all hours by regular and overtime hours.

• Ensured timesheets were signed by appropriate Superintendent /Foreman/Manager, made approved changes as

necessary, and interacted with Superintendents concerning payroll related issues.

• Entered profiles for new hires and ensured changes were made for pay increases, status changes, and changes

to insurance benefits and/or garnishments.

• Distributed checks to field employees on weekly basis.

• Processed verification of employment documents.

• Assisted employees with payroll and human resource employee relation issues.

• Entrusted with the opening and closing of the office.

October 2000 to June 2004

Tyco Plastics - Production Assistant/Administrative Assistant

• Administrative and Production Assistant to the Plant Manager.

• Reconciled the daily audit report; coordinate paperwork for purchase orders, billing and extrusion reports.

• Acquired and negotiated contracts and vendor bids generated daily Purchase Orders report, coordinated and inputted

monthly inventory for month end closing with Scheduler and Controller.

• Coordinated and inputted weekly resin backlog report. Coordinated Diversity Training Sessions, conducted safety

meetings for all employees.

• Cross-trained for the duties of Scheduler Desk, Accounts Payable, Personnel Desk

• Assisted Plant Manager, Plant Superintendent, Payroll and Human Resources with Spanish translations.

July 1989 to November 1999

Associates Financial Services - Branch Compliance Officer

• Processed and prepared loan packages, audited completeness of all loan packages and their adherence to state and

company program guidelines.

• Cashier functions, handled accounts payable, accounts receivables, payroll, collections and customer service

assistance, resolved customer complaints, trained and monitored new employees.

• Responsible for making bank deposits and the opening and closing of the branch.

EDUCATION

Bryman College, El Monte, CA - Certificate in Computerized Office Skills 11

Computer Career Connection, West Covina, CA:

• Certificate in Computerized Bookkeeping / Accounting

• Certificate in Property Management

• Certificate in Dragon Naturally Speaking

• Certificate in Microsoft Office 97 User Specialist-Excel & Word Proficiency

Rio Hondo College, El Monte, CA - Certificate in Business Communications and Computer Technology

Branch Compliance Officer Training Certificate, San Gabriel, CA

Branch Manager Development Program Certificate, Commerce, CA

Business School Diploma, Guadalajara, Jal. MX

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