Customer Service Sales

Kiran Regmi

Phone: 402-***-**** Email: **********@*****.***

Objectives:

A career in recruiting, human resources, administrative, insurance, real estates, accounting and sales

Professional Summary:

Combined 13 years of experience in management, supervision, recruiting and hiring

In-depth knowledge of production/operation planning, work scheduling, staffing and training

An expert in Excel and intermediate knowledge of Word, Access, PowerPoint and Email

Wide knowledge of research using web and phone in data gathering, analysis and distribution

Experience with outsourcing, overseas sourcing, negotiating contract, cost saving and maximizing profit

Strong organizational and communication skill to communicate with all level of management and client

Ability to exhibit consistent professional and positive attitude and maintain confidential information

Ability to perform web, phone and retail sales and provide exceptional customer service

Ability to manage international/ remote projects and communicate with non-English speaking client/employee

Familiar with data mining, data warehousing, fundamental of database, html, FTP file, AS400, Email Campaign

Speak multiple languages; English, Nepali, Hindi and minimal Spanish

Work Experience:

Managed and supervised a team of 4 supervisors, 2 team leads and up to 103 research team members

Reviewed and developed a new robust pay for performance guidelines resulting in 28% increase in productivity

Created and Implemented several data tracking tool using Excel resulting in 33% increase in productivity

Identified and implemented methods and practices to achieve steady improvements to maximize profit

Developed and managed operating costs and approved expenditures for labor, inventory and supplies

Managed and completed payroll, bonus and other incentives based on the performances

Managed and conducted performance appraisals and provided constructive feedback

Completed and submitted statutory state and government filing of taxes and other related documents

Researched, analyzed, negotiated and purchased inventory and other merchandise/supplies

Created sales speech, employee manual, department handbook and necessary documents

Downloaded large data files from different FTP files, analyzed, converted into excel files for distribution

Worked in medical, retail sales, and operation, production, manufacturing, and telemarketing facilities

Employment History:

Hope Interpreter Services - Consultant - Medical - 04/2014 - Present

Baha Boho, LLC - Manager/Owner - Retail - 10/2011 - 02/2014

Info USA, Inc. - Assistant Manager - Information - 01/2006 - 07/2011

William H. Harvey, Co - Supervisor - Manufacturing - 12/2000 - 03/2005

Education:

Bachelor of Arts - Management - Bellevue University, Bellevue, NE 2002

References:

Provided Upon Request

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